Night Manager

1 week ago

Lam Luk Ka Pathum Thani, Thailand Reignwood Holding Co., Ltd. Full time

ChatGPT said:

Job Title: Night Manager– Global Heritage Residence

Location: Global Heritage Residence, Reignwood Park, Thailand

Working Hours: Night Shift (Flexible schedules as required)

Job Summary:

The Night Manager is responsible for overseeing the nighttime operations of luxury residences within the Global Heritage portfolio. This role ensures seamless guest experiences, property security, and high-standard service delivery. The ideal candidate must be proactive, service-oriented, and capable of managing urgent situations efficiently while maintaining the prestige of the residence.


Key Responsibilities:

1. Guest Services & Experience Management

  • Ensure all guests and residents receive personalized, five-star service throughout the night.
  • Handle late-night check-ins/check-outs, special requests, and VIP services.
  • Address guest concerns, complaints, or emergencies with professionalism and discretion.

2. Night Operations & Property Management

  • Supervise all nighttime staff, including concierge, housekeeping, and security personnel.
  • Conduct regular property inspections to ensure cleanliness, maintenance, and operational readiness.
  • Coordinate with day-shift managers for smooth handovers and issue resolution.

3. Security & Emergency Response

  • Monitor security systems and ensure guest safety and property protection.
  • Respond promptly to emergencies (medical, fire, or security-related incidents).
  • Ensure compliance with health, safety, and fire regulations.

4. Administrative & Financial Oversight

  • Oversee nightly financial transactions, including billing, invoicing, and petty cash management.
  • Prepare daily reports on guest activities, incidents, and property conditions.
  • Maintain strict adherence to company policies and service standards.

Qualifications & Skills:

Education & Experience

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • 5+ years of experience in luxury hospitality, villa management, or private estate operations.
  • Proven ability to manage night shift operations in a high-end residential or hospitality setting.

Skills & Competencies

  • Strong leadership and team management skills.
  • Excellent problem-solving abilities and decision-making under pressure.
  • High attention to detail and ability to maintain luxury service standards.
  • Proficiency in property management systems (PMS), financial reporting, and security protocols.
  • Fluent in English (additional languages are a plus).

Personality Traits

  • Service-driven mindset with exceptional guest relations skills.
  • Ability to remain calm and composed in emergency situations.
  • Strong interpersonal skills with the ability to interact with high-net-worth individuals.

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