Sales Support Specialist

2 weeks ago

Bangkok, Bangkok, Thailand UBON BIO ETHANOL PUBLIC COMPANY LIMITED Full time

Job Summary:

The Sales Support oversees the sales support team, ensuring efficient operations and assisting in achieving sales objectives. This role involves managing administrative tasks, supervising staff, and collaborating with the sales team to enhance productivity and customer satisfaction.

Key Responsibilities:

Administrative Oversight:

  • Oversee the preparation and distribution of sales documents, presentations, and reports.
  • Ensure the accuracy and maintenance of customer records and sales databases.
  • Manage scheduling and coordination of meetings, appointments, and travel for the sales team.

Order Processing Management:

  • Supervise the processing of sales orders, ensuring accuracy and timely entry into the system.
  • Monitor order tracking from inception to delivery, resolving any issues that arise.
  • Coordinate with logistics and warehouse teams to manage inventory and shipment schedules.

Customer Relationship Management:

  • Handle escalated customer inquiries and complaints, providing resolution and support.
  • Support the sales team in managing key customer accounts and follow-up on leads.
  • Develop and maintain strong relationships with customers to enhance satisfaction and loyalty.

Sales Reporting and Analysis:

  • Generate and analyze sales reports to identify trends, opportunities, and areas for improvement.
  • Assist in preparing sales forecasts, budgets, and performance metrics.
  • Monitor sales KPIs and provide insights to the sales management team.

Sales Support Activities:

  • Collaborate with marketing to execute promotional campaigns and events.
  • Provide product training and support to new sales team members.
  • Assist in preparing and submitting sales proposals and contracts.

Qualifications:

Education:

  • Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Skills:

  • Strong leadership and team management abilities.
  • Excellent organizational and multitasking skills.
  • Exceptional written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Attention to detail and problem-solving skills.
  • Ability to work independently and as part of a team.

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