Team Lead, Key Account Management

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description
Get to Know the Team
Our Cities Account Management team which under the Grabfood Strategy umbrella is dedicated to growing top strategic merchants in 19 cities and optimizing our business operations, ensuring our strategies align with Grab's overall goals and nurture the win-win relationship with merchants. In this team, we foster a culture of data-driven decision-making and continuous improvement to serve our merchants better everyday.

Get to Know the Role
As Associate, Region Manager (BKK), you will oversee the growth of our Cities Account Management team performance in BKK. Your scope will focus on team performance from taking care of the top merchant's portfolio. You will need to ensure that your team members improve their merchant's portfolio, have sales improvement and maintain a great relationship with them.

This role is based onsite in our Bangkok Office. You will report to Team Lead, Cities Expansion and Account Management.

The Critical Tasks You Will Perform

• Team management: Manage teams of 30-40 staff located in each district to help grow their merchant portfolio and fix merchant problems.
• Insights sharing: Providing a fact base from on-ground insight, identified problem statements to help the business team create a perfect solution.
• Implement product: Launch existing product or campaign with the right merchant to help them grow their business, also implement new product that related to business strategy
• Ensure a well-coordinated execution to fit within business strategy with other important stakeholders.
• Lead project management with your direct report from initiation to closure.
• Work with stakeholders to define goals, success criteria, scope, deliverables, and required resources.

Qualifications
What Essential Skills You Will Need

• Minimum 2 years experience in sales, team management, business development or equivalent role.
• Experience in team performance management with an adaptable mindset.
• Excellent stakeholder management skills, with the ability to provide win-win solutions for team members.
• Demonstrated capacity to collaborate with multi-function teams.

Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.