Retail Operations Manager

2 weeks ago

Bangkok, Bangkok, Thailand YAVIS STORE COMPANY LIMITED Full time ฿1,200,000 - ฿3,600,000 per year

Job Overview:

The Retail Operations Manager is responsible for overseeing all YVIS offline stores ensuring operational excellence, strong sales performance, and a consistently joyful brand experience for every customer. This role leads store operations, staffing, customer service, visual merchandising, and new store openings, ensuring each YVIS location reflects the brand's DNA .

Key Responsibilities:

  1. Retail Operations Management


•⁠ Oversee daily operations of all YVIS stores, ensuring smooth performance, visual standards, and brand presentation.


•⁠ Set and monitor sales targets, KPIs, and operational budgets for each location.


•⁠ Supervise store performance, sales reports, and customer feedback to identify improvement opportunities.


•⁠ Conduct regular store visits to evaluate performance, cleanliness, and service quality.


•⁠ Develop and enforce standard operating procedures (SOPs) for retail operations.

2. People Management & Customer Experience


•⁠ Recruit, train, and manage all store staff — including Store Supervisors, Sales Associates, and Customer Service teams.


•⁠ Build a motivated, service-driven retail culture focused on happiness, confidence, and empathy.

•⁠ Conduct regular training sessions on product knowledge, customer service, and sales techniques.

•⁠ Evaluate staff performance and develop incentive programs to boost engagement and productivity.

•⁠ Ensure every in-store customer interaction upholds the YVIS brand experience.

3. Visual Merchandising & Store Presentation


•⁠ Collaborate with the Art Director and Creative Team to implement VM guidelines and seasonal displays.

•⁠ Ensure each store's layout, signage, and product arrangement align with campaign visuals and collection themes.

•⁠ Maintain brand consistency in product presentation, window displays, and in-store visuals.

•⁠ Monitor product rotation and inventory presentation to maximize sales and minimize clutter.

4. Retail Performance & Coordination


•⁠ Work with Business Development and Inventory Managers to manage stock planning and store replenishment.

•⁠ Collaborate with Marketing for retail campaigns, in-store activations, and promotions.

•⁠ Monitor daily, weekly, and monthly sales metrics — analyzing performance by store, product category, and staff.

•⁠ Identify high-performing locations and replicate best practices across other stores.

•⁠ Provide management with monthly performance reports and recommendations.

5. New Store Openings & Expansion


•⁠ Lead end-to-end planning and execution of new store openings, from layout to launch.

•⁠ Coordinate with Business Development on site selection, lease timelines, and launch plans.

•⁠ Work with Creative and VM teams to ensure store aesthetics reflect the YVIS brand identity.

•⁠ Oversee vendor coordination, fixture setup, and visual installation.

•⁠ Manage staff recruitment, training, and handover before each store opening.

•⁠ Ensure launch-day operations run smoothly with full readiness on inventory, display, and service.

Qualifications:


• 3–6 years of experience in retail operations management (fashion, jewelry, or lifestyle brands preferred).

•Proven track record of managing multiple retail stores and store teams.

•Strong leadership, communication, and problem-solving skills.

•Solid understanding of sales operations, inventory flow, and customer service management.


•Excellent coordination skills with cross-functional teams (Creative, Marketing, BD, Inventory).

•Experience in new store openings and visual merchandising is highly preferred.

•Passionate about fashion, customer experience, and brand excellence.

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