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Digital Platform Management
2 weeks ago
About Us
ÆON Thana Sinsap (Thailand) PLC (AEONTS) is a Financial Services company located in Bangkok City, Thailand Our company provides a range of services including loans, credit cards, Insurance Broker and installment programs to our customers. We are committed to providing exceptional customer experience and value to our customers
WE'RE HIRING WE'RE LOOKING FOR A "Digital Platform Management" TO JOIN US ON THIS JOURNEY OF GROWTH
Key Responsibility:
- Participate in end-to-end User Acceptance Test (UAT) process for every new feature/enhancement for Mobile Application
- Fully understand requirement, test case, scenario, and customer journey.
- Identify issues and defects and collaborate with related cross-functional team to achieve the best resolution
- Provide ongoing technical support for digital channel and mobile applications
- Troubleshoot and escalate technical issues to Tier 2 QA (IT Ebiz) promptly
- Announcement management : Incase planned maintenance, Post public announcement 7 days in advance and incase unplanned, Post it immediately (within 2 hour) after we received information from IT team.
- Mobile Splash Screen Management : Gathering and scheduling and Post exactly without delay following confirmed schedule.
- Mobile Notification Management: Gathering and scheduling and testing sending notification and sending to customer exactly without delay
- Respond and escalating user's comments on App store and Google Play. And if necessary report to supervisor to review.
Qualification :
- Graduated Bachelor Degree or higher in information technology or any related fields.
Experience 2 years in mobile application project
Well understanding about our product and service and customer's journey in using service.
- Well understanding of Mobile app ecosystems, business strategies, and industry benchmarking.
- Analytical and problem-solving skills with detail-oriented mindset and knowledge of business process analysis.
- Strong work ethic with attention to detail and excellent analytical, and possible to coordinate with related department.
- Possible to night-time work on site or via on-line incase new system deployment ( if necessary)
