Aftersales Manager/Director

5 days ago

Bangkok, Bangkok, Thailand Adecco Full time

We are seeking an experienced Aftersales Manager or Director to join a leading client in the car distribution industry.

If you are a seasoned aftersales professional inspired by the latest industry trends, with a proven track record of developing and managing high-performing teams, this opportunity is for you

Responsibility

  • Strategy & Operations:
    Develop and implement the business plan, ensure capacity requirements are met, and manage adequate parts stock across the dealer network.
  • Performance Management:
    Motivate, monitor, and measure team performance using relevant KPIs.
  • Data Analysis & Reporting:
    Utilize data to identify business trends and opportunities, ensuring the effective use of internal systems, and producing timely performance reports.
  • Customer & Market Insight:
    Develop and maintain tools/reports focused on customer retention and market analysis (including competitor and grey market activities, if applicable).
  • Governance & Ethics:
    Ensure ethical, optimized industry-best practices, processes, and systems are fully embedded and utilized throughout the organization.
  • Team Development:
    Manage, assess, and develop the after-sales team through coaching, mentoring, and utilizing performance development tools.
  • Process Efficiency:
    Oversee the effective and efficient warranty and goodwill process.

Qualification

  • Bachelor's degree or higher in related field
  • Ability to provide aftersales training effectively in both Thai and English and/or Chinese
  • Strong understanding of aftersales operation and able to utilize specific tools for process improvement
  • EVs Car experiences is preferred

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