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Lead Support Engineer

27 minutes ago

Tha Kham Bangkok City, Thailand LSEG Full time

LSEG is an Equal Opportunities employer, we strive to establish teams that are diverse and encourage collaborative working and sharing of ideas

The LSEG Enterprise products integrate, distribute, and add value to information from and about the markets. This includes real-time and historical prices from data vendors, exchanges, and brokers; real-time and historical news from the press, the web and internal analysts; as well as internal calculations and other forms of proprietary information used to support crucial decisions.

We are seeking a highly motivated Product Support Engineer with at least 5 years of support experience in the financial industry. As a Support Engineer in our team, you will work closely with a very experienced development team in supporting our industry-leading Enterprise products.

Job Responsibilities:

  • Collaborate with globally based support colleagues to further investigate issues with Enterprise software components in internal and external client environments
  • Apply and leverage knowledge and expertise of Enterprise software components to provide thorough technical analysis and issue replications of complex issues
  • Work with development teams as needed to bring issues to resolution
  • Participate in Support case reviews
  • Contribute to product and internal documentation
  • Handle multiple complex issues in a challenging, dynamic technical environment

Qualifications (Must-Haves):

  • 5 or more years of computer software industry experience in real-time, multi-threaded systems, with an emphasis on technical analysis and problem solving
  • Solid, demonstrated experience with Linux and Windows Operating Systems - including shell scripting, system tools, procedures - that aid in operation and troubleshooting of software components that operate in those environments
  • Experience in network programming (e.g., sockets, TCP/IP, UDP, multicast)
  • Strong, demonstrated analytical troubleshooting skills
  • Strong written and verbal communication skills
  • Bachelor's degree in CS, Engineering or related is required; masters preferred

Qualifications (Nice-to-Haves):

  • Knowledge and experience in real-time C/C++ programming
  • Knowledge and experience in database (Postgresql, Oracle, etc)
  • Financial industry experience a strong plus

Sounds exciting to you? Apply now and get connected with us

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.