ServiceNow ITOM Architect

About Us:

At Tech Mahindra
(
Tech Mahindra | Connected World, Connected Experiences
), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in Ind
ia. U
nder a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

About the role:

JD:
ServiceNow ITOM Architect

• 8-10 Years of professional technical experience, 6-8 Years Engineering and Development experience in a Solution Lead Consulting role for SeviceNow Tool Implementation
• 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management
• Thorough understanding and exposure on CMDB, Discovery and Event management processes
• Good exposure on Performance Analytics, Reporting and Dashboards development and implementation
• Good knowledge and experience working with ServiceNow Custom Applications
• Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus
• Hands-on exposure on ServiceNow integration with at least 3-4 3rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, etc.
• Good exposure on all phases of ServiceNow modules implementation lifecycle.
• Experience working on Agile Methodology for project execution is preferable.
• College Degree in Information Systems or Engineering or Equivalent technical training/Experience .
• ServiceNow Discovery Accreditation and/or Certification desired
• ServiceNow Business Service Mapping Certification desired
• ITIL V3 Training and Certification
• Excellent communication skills

Roles and Responsibilities :

• As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications
• The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration
• Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.
• The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM
• Code and Test Scripts and Configuration for ServiceNow Discovery
• Installs and configures ServiceNow MID Servers in customer environments
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
• Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
• Construct manual business service maps with relationships and dependencies
• Ability to write Orchestration workflows
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system
• Hands on experience with ITSM modules would be an advantage

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.