Customer Services Officer

Position:Customer Service Officer 

Working Location:Amata City Industrial Estate, Chonburi Province.

About us

Essilor Optical Laboratory (Thailand) Co., Ltd. is part of EssilorLuxottica.

EssilorLuxottica, a fully integrated player, is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products that have been rigorously tested to meet internationally recognized standards, from the simplest pair of glasses to the most sophisticated custom-made lenses and branded eyewear.

For more information, visit 

Why work with us

People is the key success factor for EssilorLuxottica.

It is the key reason we strive to hire the best, invest in talented people, and develop them to their maximum potential.

To promote employee health and well-being, we offer the following benefits:

■ Great compensation and benefit

■ 5 working days a week with Flexible working hours

■ Health and life insurance

■ Company shuttle more than 10 routes

■ Lens and Frames special price for employee

■ Domestic and international mobility opportunities

■ Essilor shares for employees with contributions from the company

■ Wide range of courses, training and career opportunities.

■ Business casual, diversity and openness work environment. We encourage you to be yourself.

Your day as a Customer Service

This position is responsible to be contact channel with customers also prompt to support customer after received require communicate activities related to customer service function coordinate with Production and both external and internal customers on matters to ensure that all orders are handled with utmost importance to meet lead time to finished goods and delivery.

To do so, you will be in charge of:

■ Daily monitor volumes and follow up to ensure actual order placement are achieved volume per plan

■ Carried out the requirement of customers

■ Follow up production for customer's order.

■ Ensure the service rate for the customer's area in target.

■ Prepare weekly and monthly KPI.

■ Prepare Order Status Report.

■ Prepare the Daily report as customer requirement.

■ Monthly statement provide to customers

■ Communicate closely with Lab Technical Support team for smooth system operation.

■ Ensure that the Company Health, Safety and Environment policy as well as relevant safety legislation are observed and followed.

■ Promote Essilor's corporate culture and values.

■ Undertake other duties as appropriate within his/her competence, as required by superior occasionally.

What do we ask from you?

Required Qualifications

■ Bachelor's degree in Business Administration or related field.

■ Fresh graduates are welcome / 0-2 years of experience in customer service functions from multi-national companies.

■ Good at English both writing and speaking.  

■ Good at communication and problem-solving skills.

■ Knowledge of custom regulations and shipment processes will be an advantage.

We empower our people to create a brighter future. ..

Every day, EssilorLuxottica's 180,000 employees in 150 countries work towards a common mission to help people see more and be more.

IF YOU WANT TO BE A PART OF CREATING A BRIGHTER WORLD, JOIN US