Assistant Manager
2 weeks ago
Important note: This position is not team lead or supervisor level.
Job Title: Assistant of Customer Care Manager
Direct report to: Customer Care Manager
Job Responsibilities:
- Be an Executive Assistant to Customer Care Manager.
- Assist in preparing officer performance and KPI reports.
- Compile and submit weekly case reports.
- Provide daily summary reports for the Customer Care Team.
- Coordinate with other departments on customer issues when the Manager is unavailable.
- Track and follow up on ongoing customer cases.
- Maintain organized records of reports and case data.
- Support process improvement or documentation tasks as assigned.
- Handle basic administrative tasks for the Customer Care function.
Qualification:
- Bachelor's Degree in any related field.
- Minimum 3-5 years of experience in Customer Service or Administrative Support field.
- Good communication and coordination skill
- Can handle work under pressure.
- Proficient in Microsoft Excel and report preparation.
- Detail-oriented reliable.
- Good in English, able to communicate with regional manager (Foreigner)
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