QC Manager

2 days ago


Bangkok, Bangkok, Thailand Kredivo Group Full time

Job Responsibilities

  • Lead and manage the Quality Control function for the Collections team to ensure compliance with internal policies, regulatory standards, and operational excellence
  • Design and implement quality control procedures and performance monitoring frameworks
  • Conduct regular audits and call monitoring to assess adherence to collections scripts, guidelines, and customer interaction standards
  • Identify process gaps, areas for improvement, and training needs to enhance collection performance and customer experience
  • Collaborate with the Collections Manager to align on team KPIs and performance improvement strategies
  • Lead initiatives to update and refine Collections SOPs, including regulations, Do's & Don'ts, and compliance guidelines
  • Prepare and present weekly and monthly QC performance reports to management
  • Ensure integration of industry best practices into QC processes

Qualifications

  • Minimum 5+ years of experience in Collections, with at least 2 years in a Quality Control or managerial role within multi-finance, lending, or banking sectors
  • Strong understanding of collection operations, compliance standards, and quality frameworks
  • Proven experience in leading audit or quality teams for desk, field, or agency collections
  • Bachelor's Degree in a relevant field
  • Excellent communication skills, both verbal and written (English required)
  • Strong analytical mindset with attention to detail

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