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Game Testing and Event Setup

2 weeks ago

Bangkok, Bangkok, Thailand Garena Full time

Bangkok Game Operations Entry Level

Job Description

  • Live Event and Content Testing: Actively test and verify the functionality and quality of new in-game events, features, and content configurations before they are released to the public.
  • Bug Identification and Reporting: Meticulously play the game to identify bugs, glitches, and inconsistencies (functional, graphical, audio, performance, etc.), and document them in detail using bug tracking software.
  • Regression Testing: Re-test resolved issues to ensure that bug fixes are effective and do not introduce new problems into the live game environment.
  • Monitoring Live Performance: Monitor community and player behavior to proactively identify high-potential issues and ensure the game is running smoothly in a live environment.
  • Collaboration: Work closely with cross-functional teams, including developers, designers, product managers, and customer service, to communicate findings and align on testing priorities and solutions.
  • Documentation and Test Planning: Develop and execute comprehensive test plans, test cases, and test scripts to evaluate game features, systems, and mechanics thoroughly.
  • User Experience (UX) Feedback: Assess gameplay from a player's perspective to pinpoint areas of potential frustration and suggest improvements to enhance player satisfaction and retention.
  • Compliance and Standards: Ensure all game content, activities, and operations comply with regulatory standards and internal quality benchmarks.

Job Requirements

  • Experienced in product operations, project management, or related. New Grads are welcome.
  • Excellent communication and stakeholder management skills, both in Thai and English.
  • Strong passion and understanding of games and gaming communities, preferably across mobile and online platforms.
  • Awareness of player behaviors, market trends, and product innovation within the gaming industry.
  • Knowledge of game analytics, monetization systems, or live operations.
  • Strong understanding of product lifecycle, data-driven decision-making, and cross-functional collaboration.
  • Proven ability to plan and execute projects independently with measurable outcomes.
  • Ability to mentor and influence others in a dynamic team environment.
  • Familiarity with agile/scrum frameworks or other project management methodologies is a plus.
  • Ability to prioritize tasks and maintain quality under tight deadlines.
  • Enthusiasm for creating better player experiences and improving operational efficiency in gaming environments.
  • Basic understanding of UX/UI principles is preferred.
  • Skilled in analytical tools (e.g., Excel, Google Sheets, or BI dashboards) and comfortable interpreting metrics is preferred.