Account Manager – SMB

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

Do you enjoy building strong client relationships?

Are you passionate about helping small and medium businesses succeed with Microsoft solutions?

Ready to join a global leader in IT services?

At SoftwareOne, we empower organizations to unlock the full potential of technology. As an Account Manager for SMB clients, you'll play a key role in driving growth and delivering exceptional value through Microsoft solutions.

The Account Manager – SMB (Microsoft) is responsible for managing and growing relationships with small and medium business clients. You will ensure customer success by aligning Microsoft solutions to their business needs and driving adoption.

Roles & Responsibilities:

• Proactively identify and develop new business opportunities within the Small and Medium Business (SMB) segment.
• Conduct outbound prospecting activities such as cold calling, networking, and social outreach to generate qualified leads.
• Analyze potential clients' business needs and pain points to tailor solution pitches that align with their objectives.
• Present and position SoftwareOne's offerings using a value-based selling approach, highlighting key benefits and business impact.
• Own the full sales cycle from initial contact through to deal closure, including negotiation and contract discussions.
• Maintain accurate and up-to-date records in CRM systems to support pipeline visibility and targeted sales efforts.
• Collaborate with internal technical and solution teams to co-develop customized proposals that meet client-specific requirements.
• Participate in regular sales meetings to provide updates on pipeline status, performance metrics, and strategic insights.
• Share best practices and contribute to team success through collaboration and knowledge exchange.
• Ensure a smooth transition of newly acquired clients to the account management team, providing detailed handover documentation.

• 5–8 years of experience in B2B sales, with a strong track record of success in IT, cloud, or software solution selling.
• Demonstrated expertise in managing complex sales cycles and closing high-value deals within the SMB or mid-market segment.
• Advanced knowledge of solution selling methodologies and value-based sales strategies.
• Proven ability to build and maintain relationships with senior stakeholders and decision-makers.
• Strong commercial acumen with experience in negotiating contracts and pricing structures.
• Proficiency in CRM tools and data-driven pipeline management, with a focus on forecasting accuracy and sales performance optimization.
• Excellent communication, presentation, and stakeholder engagement skills.
• Self-starter with a strategic mindset, capable of working independently while contributing to team goals.

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at    

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.