Senior Operations Executive

7 hours ago

Bang Rak, Bangkok, Thailand BTASKEE (THAILAND) CO., LTD. Full time

We are looking for a Senior Operations Executive to oversee bTaskee's Tasker-side operations — including housekeepers, masseuses, eldercare workers, and air-conditioning technicians.

You will ensure smooth daily operations, high service quality, and efficient workforce management while supporting the growth of our Tasker community and enhancing customer satisfaction.

Key Responsibilities
  • Develop and execute operational plans, ensuring all KPIs are achieved (acceptance rate, completion rate, cost per task).
  • Recruit, screen, and onboard new Taskers to meet business demand.
  • Build strong relationships within the Tasker community through communication and mentorship programs.
  • Conduct training on service standards, safety, and customer care.
  • Monitor performance, analyse data, and implement improvement plans.
  • Collaborate with Product, Customer Service, and Marketing teams to improve operations and service quality.
  • Ensure all operations comply with internal policies and labour regulations.
Qualifications
  • Bachelor's degree in Business or related field.
  • 4–6 years of experience in operations management (preferably in service or platform-based business).
  • Proven leadership with experience supervising at least 10 team members.
  • Strong communication, negotiation, and problem-solving skills.
  • Proficiency in Excel / Google Sheets / BI tools for data analysis.
  • Highly organized, adaptable, and results-driven.

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