Executive Support Specialist

Thai Union Group PCL

Position:Executive Support Specialist

Level: Senior Officer

Work location: Bangkok / SM Tower Building

Role Summary:

The Executive Support Specialist is a senior technical resource responsible for delivering high-quality, end-to-end Digital support to senior executives, with a focus on VVIP service for Thai Union leadership. This role combines technical expertise with strong communication and client service skills to ensure seamless technology experience for executives. When not engaged in executive support, this role contributes to the broader technical support function within the Digital Regional Support team.

Key Responsibilities:

• Executive & VVIP Digital Support
• Provide priority, high-touch Digital support for executives, both onsite and remotely.
• Act as the single point of contact for executives seeking technical assistance (hardware, software, mobile, connectivity).
• Troubleshoot, resolve, and coordinate resolution of technical issues, ensuring minimal disruption to business operations.
• Proactively monitor and maintain executive devices to ensure optimal performance.
• Provide Digital onboarding and orientation for new executives.
• Provide technical support and troubleshooting for video conferencing, hybrid meetings, and collaboration tools during executive meetings, if issues arise.
• Communicate technical information clearly to non-technical audiences, including senior leadership.
• Maintain professional discretion and confidentiality at all times.
• General Technical Support (when not engaged in VVIP activities)
• Serve as part of the Regional Technical Specialist team, providing Digital support to general employees.
• Collaborate with other Digital teams to resolve complex technical issues.
• Contribute to improvement initiatives to enhance Digital support processes and service quality.
• Assist with mobile device management, inventory, and service coordination with external providers.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Experience:

• 3–5 years of hands-on experience in IT or Digital Support roles.
• Proven experience in supporting senior executives or board-level users, with a high level of professionalism.

Technical Skills:

• Advanced troubleshooting skills across:
• End-user hardware (laptops, desktops, mobile devices),
• Operating systems (Windows, iOS, Android),
• Productivity and collaboration tools (e.g., Microsoft 365, Teams, Zoom).
• Experience in managing hybrid meetings and video conferencing setups (AV equipment, connectivity, and user support).
• Familiarity with ITSM tools and remote support platforms is an advantage.

Soft Skills:

• Excellent interpersonal and communication skills with a customer-first mindset.
• Confidence in engaging with senior stakeholders in high-pressure, time-sensitive situations.
• Fluent in Thai and English (spoken and written); comfortable supporting non-Thai-speaking executives.
• Strong organizational and multitasking skills; ability to prioritize and manage competing demands effectively.
• Discreet, trustworthy, and professional in handling confidential and sensitive information.

Work Style:

• Self-motivated and capable of working independently or as part of a team.
• Willingness and flexibility to work outside standard hours when business needs arise (e.g., early morning meetings).

Preferred Attributes:

• Previous experience providing Digital support to senior executives (VVIP level) in a multinational organization.
• Familiarity with mobile service management and vendor coordination.
• Proven ability to remain calm and professional under pressure.

Reporting Line:

Reports to Digital Manager Ambient Packaging, Others

Remark:

1) Work location base at Thai Union's corporate office – SM Tower, Bangkok.

Direction to work location: Map