Customer Service Team Lead

OverviewWe are looking for Customer Service Team Lead to join our team at Teleperformance Thailand. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor Degree preferred. Proficiency in Japanese (spoken and...

Overview:We are looking for Customer Service Team Lead to join our team at Teleperformance Thailand. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Qualifications:Bachelor Degree preferred.Proficiency in Japanese (spoken and...

Supervise daily handling of customer complaints, inquiries, and problem cases.Ensure timely and effective resolution in line with service level agreements (SLAs).Analyze recurring issues and work with relevant teams to reduce case volumes.Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.Coordinate with...

Lead and oversee the end-to-end operations of ShopeePay Customer Service teams, including both Level 1 (L1) and Level 2 (L2) support.Lead and manage cross-functional CS-related projects (e.g., new process rollouts, system enhancement, automation initiatives) from initiation to execution, ensuring alignment with business goals and timely delivery.Act as PMO...

Job TitleTeam Lead - Delivery ManagementPurpose of the RoleThe Team Lead of the Delivery Management team leads a team of Delivery Managers to ensure seamless migration, integration, and enhancement of Amadeus solutions for travel agency customers across the Asia Pacific region.This role is accountable for the strategic direction, operational excellence, and...

Job Summary:We are looking for a dynamic and results-driven IT Team Lead with strong technical expertise and a hands-on approach. In this role, you will lead the implementation of technical solutions, optimize data integration across existing systems, and champion best practices in technology and security. You will also collaborate with key partners to...

Job Summary:We are looking for a dynamic and results-driven IT Team Leader with strong technical expertise and a hands-on approach. In this role, you will lead the implementation of technical solutions, optimize data integration across existing systems, and champion best practices in technology and security. You will also collaborate with key partners to...

Develop and implement customer service strategies to ensure exceptional customer experiences across all contact channels (phone, email, chat, social media).Oversee and manage teams under the following functions: Telephone Customer Service, Digital Customer Service, Service Quality Development, and Reporting & Project Management.Lead and manage daily...

Crown Worldwide Group ) operates from over 250 locations in 55 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. Established in 1965, the Crown Worldwide Group is a privately...

Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and...