Bpo Management

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Our client is a online ecommerce company. **Key Responsibilities**: **Fraud Assessment and Risk Escalation BPO** - Assisting in reviewing and identifying various key information to find correlation of seller’s behavior patterns. - Generating the detailed report on information finding. - Managing the customer and seller escalation cases through ticketing...

**Workmate **delivers a ready-made workforce for our clients to plug in when their demand surges; we are always at the cutting edge of creating a better way to work. We are revolutionising ‘Work From Home' by providing a ready made remote workforce for clients that require admin, data entry and dispatching services. If you have experience in the Business...

We delivers a ready-made workforce for our clients to plug in when their demand surges; we are always at the cutting edge of creating a better way to work. We are revolutionising ‘Work From Home' by providing a ready made remote workforce for clients that require admin, data entry and dispatching services. If you have experience in the Business Process...

**About the Role** You will work with one of our top clients, responsible for ensuring that all client requests are being fulfilled with the highest quality workers. Your job is to manage your own team of workers, keeping them engaged by being their support channel and champion and make sure that KPI’s are reached on a day to day basis. This involves...

**Key Responsibilities**: - **Operational Leadership**: Oversee daily site operations, ensuring seamless execution of data annotation and AI-driven projects, in line with company goals and industry standards. - **Team Development**: Lead and mentor a diverse team of professionals, fostering a culture of innovation and excellence in the delivery of AI-based...

**BPO/Call Centre experience** VOC/ CSAT/KPI/COACING/TRANING **1-2 years of Team Leader experience** **THB 35,000 - THB 45,000 /month (Negotiable)** Role & Responsibilities: Responsible for team mentoring. Keep track of schedule adherence. Providing real time Floor Support to agents taking calls Handling the Escalation and Supervisor calls/sessions and...

Overview: The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs. Duties and qualifications may vary depending on the organization's size, industry, and operational...

Qualifications: **Requirements**: - A minimum of 5+ years of human resource management experience preferred. - Must have English proficiency on spoken and written. - Relevant experience in supporting a start-up organization. - Preferred exposure in BPO or share service industryStrong leadership skills in leading a dynamic team. - Ability to work in matrix...

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in the recruitment of permanent, contract and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs. We are...

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

**NOTE**:* Experience: Good experience in Quality, with BPO/Call center experience, experience in handling International Clients/Accounts **Job Purpose** The job role is to use company and / or client defined training and quality processes, procedures and tools in meeting the end to end training requirements, also planning and executing the overall quality...

**Responsibilities**: - Provide mentorship, guidance and career development to members of your team - Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions - Team management responsibilities for...

Role - Team Leader - Japanese Speaking Customer Service Key Requirements: - Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc. - Fluent in Japanese language (spoken and written). - Location: Bangkok, Thailand, MRT Phetchaburi - Working...

Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

About the opportunity **Key Responsibilities**: New Vendor Performance Optimization: - Ensure that new vendors achieve restaurant performance metrics. - Monitor and analyze new vendor performance data to identify areas for improvement. - Develop and implement strategies to enhance new vendor performance and order receipt. - Ensure that new vendors receive...

Key Skills and Experience - Plan, create, and implement schedules based on trends - Monitor real-time performance and manage intra-day staffing needs - Analyze workforce data and forecast staffing requirements - Develop and implement strategies to optimize workforce productivity - Collaborate with other departments to ensure service delivery and efficient...

บริษัท: บริษัท เอ็มโอแค็ป จำกัด รายละเอียดงาน: - ให้ข้อมูล คำแนะนำและแก้ไขปัญหาให้กับลูกค้าผู้ใช้รถยนต์ -...

**Job Title: Operations Manager I** **Language Proficiency: English (B2 level)** **Location: Bhiraj Tower Bangkok Thailand, Close to bts Bangna 3 mins walk** **Salary - Max 90,000 THB** - The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level...