Assistant Front Office Manager

2 days ago


ชลบร, Thailand บริษัท เค เวฟ จำกัด Full time

เมื่อวานนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 2 - 3 ปี- ชลบุรี ระยองและภาคตะวันออก- ปริญญาตรีหรือสูงกว่า- 30,000 - 40,000 บาท/เดือน- หน้าที่และความรับผิดชอบ
- Ensure Outstanding customer care at all times.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit / floor limit policies.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager / Front office manager
- คุณสมบัติ
- Bachelors' Degree in Hospitality field or related fields.
- Minimum 2 to 3 years work experience as Guest Service Assistant
- Have good English communication skills
- Good customer relations skill
- Pleasant personality with good communication and interpersonal skills
- Knowledge of all hotel operations
- Leadership and management skills
- Hard worker and good team player.
- Dynamic, energetic and self-motivated professional.
- Service-oriented with good attention to details.
- Good computer knowledge and PMS Opera
- Ability to work under pressure
- Good solve the problems

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- 2 duty meals per day
- Annual leave 6-15 days
- Floating service charge
- Public holiday 15 days
- การฝึกอบรมและพัฒนาพนักงาน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เงินช่วยเหลือฌาปนกิจ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสประจำปี

ดูสวัสดิการเพิ่มเติม



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