Assistant Credit Manager

4 days ago

พทยา ชลบร, Thailand Andaz Pattaya Full time

Summary
- To maintain a complete alphabetical credit file for each account containing all documentation related to the credit research.
- To issue credit card cancellation bulletins to Front Office and Food and Beverage Outlets.
- To maintain ongoing detailed documentation of all collection efforts by account for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.
- To direct and coordinate activities or works engaged in conducting credit investigations and collecting delinquent accounts of customers.
- To establish credit limitations on customer account.
- To assign responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills.
- To review collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
- To audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
- To coordinate with others, including personnel in company branches and credit card companies, to exchange information and update controls.
- To report unfavorable information which may affect a customer’s credit standing so as to allow timely action.
- To analyze trends in Accounts Receivable balances or significant changes in payment patterns and to recap major collection problems for the General Manager’s monthly credit meetings.
- To know and observe the credit policies of Hyatt and the hotel and to assist in establishing and compiling clear and well-defined credit procedures for all positions in a formal Credit Manual.
- To check daily whether in-house guest balances exceed the house limit for appropriate follow up with the guests.
- To follow up on collection of returned checks, credit card charge backs, skipper accounts, late charges, guaranteed no-shows.
- To investigate disputed charges and follows up on queries raised by City Ledger customers.
- To handle all credit requests from in-house guests.

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