Regional Operations Manager, Pims

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

Key Duties & Responsibilities

Strategic Leadership and Regional Planning- Lead ongoing enhancements of operational and administrative processes, ensuring the systematic and efficient organization, and partnering with reservations managers to ensure effective booking and reservation systems across the PIMS region.- Develop and implement regional operational strategies that align with company objectives and growth plans, driving long-term business performance and operational excellence.- Lead cross-functional regional leadership teams to ensure alignment of operations with sales, marketing, product development, and finance, fostering collaboration and shared goals.- Conduct periodic reviews of all existing products in collaboration with relevant head office departments to maintain relevance and quality.- Coordinate with Product Services and Strategic Operations divisions to manage product lines and inventory efficiently and profitably.- Ensure regional offices are properly budgeted and operate within financial targets.- Conduct ongoing competitive cost analysis of products, monitor trip costings and expenses to ensure profitability and cost-effectiveness.- Manage and reduce Cost of Goods Sold (COGS) by running trips to budget and identifying ongoing supplier cost savings in collaboration with the Buyer, PIMS.

Supplier and Stakeholder Management- Collaborate with the Buyer, PIMS to source and negotiate contracts with outsourced suppliers, and provide training to ensure quality standards are met.- Work directly with staff and suppliers to negotiate all tour-related costs and overhead items, ensuring agreements maximize value.- Travel within the region to inspect hotels, transportation, and suppliers; provide support, attend trade shows, and stay informed on new industry trends.- Develop G Adventures’ presence within local tourism boards, associations, and committees, promoting brand awareness and industry engagement in PIMS.- Ensure all operational areas uphold brand standards and properly represent third-party wholesaler brands as required.- Support GM to maintain communication with government authorities and office building management to fulfill legal, financial, and lease requirements within the PIMS region (if any).

Team Leadership and Development- Oversee ongoing training programs for office staff, CEOs, and local operators to build leadership capacity and regional infrastructure that supports rapid growth.- Foster and promote G Adventures’ company culture among office staff, suppliers, and CEOs, enhancing engagement and alignment with organizational values.- Drive talent development and succession planning by identifying and nurturing future leaders within the PIMS regional operations team.- Support travel style training initiatives within the region to ensure consistent customer experience.

Operational Excellence and Quality Control- Regularly review passenger evaluations to identify trends, pinpoint areas for improvement, and develop initiatives that add value to tours.- Partner with Indochina operations teams and suppliers to innovate and deliver profitable group and GFIT products for sale via G Adventures and third-party partners.-
- Collaborate with the CEO Manager and suppliers to uphold and improve safety and hygiene standards across tours, vehicles, and accommodations.- Lead change management initiatives to support adoption of new operational processes, technologies, or organizational shifts.

Compliance, Risk, and Incident Management- Collaborate with external parties to fulfill legal and financial obligations of the local Kenyan business, maintaining up-to-date filings with authorities.- Take an active role in managing critical incidents and emergencies in the field, coordinating communication and ensuring all relevant parties are kept informed.- Work with CEO Manager and suppliers to ensure compliance with G Adventures’ Safety Poli