Regional Programme and Policy Officer

DEADLINE FOR APPLICATIONS

11 March 2025-23:59-GMT+07:00 Indochina Time (Bangkok)

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:
WHY JOIN WFP?- WFP is a 2020 Nobel Peace Prize Laureate.- WFP offers a highly inclusive, diverse, and multicultural working environment.- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Regional Programme and Policy Officer - Accountability to Affected People, Grievance and Redress Advisor - Asia & the Pacific
TYPE OF CONTRACT: International Regular Consultancy, Level II
UNIT/DIVISION: Programme Unit
DUTY STATION: Bangkok, Thailand
DURATION: ASAP - 31 December 2025

The United Nations World Food Programme (WFP) envisions a world with zero hunger where everyone has equal opportunities, equal access to resources and an equal voice in the decisions that shape their lives including as individuals within households, communities and societies. Robust systems for accessible, inclusive and responsive two-way communication are core to WFP’s efforts to enhance the assurance and accountability of its programmes. These systems, when designed for maximum compatibility, can allow for faster and richer analysis of data collected by WFP and its partners across its community engagement, feedback and monitoring channels - in turn enabling more efficient, timely and effective risk mitigation and programme learning, and effectiveness. As governments turn to WFP as a key partner to enhance the transparency, accountability, quality and efficiency of their social protection programmes - requests to develop feedback, grievance and redress mechanisms are also growing.

In the Asia and Pacific region, WFP is uniquely positioned to accelerate assurance and accountability of food security and social protection programmes. In 2023, WFP’s seventeen (17) country and multi-offices worked to provide direct assistance to 32 million people with dedicated feedback channels in place in more than 10 countries. Across Asia and the Pacific, WFP provides technical assistance and complementary support to/through social protection systems, and in 2024 WFP provided technical advice and support to enhance grievance and redress mechanisms at least 5 countries. Digital innovations spearheaded in 2024 by WFP country offices in Asia and the Pacific, such as unified case management systems and simplified digital tools for in person helpdesks, will enhance WFP’s accountability and assurance systems globally and diversify WFP’s technical assistance offer to governments and partners.

The Regional Accountability to Affected People, Grievance and Redress Advisor (AAP/GRM) will support WFP regional and country office efforts to advance the priorities set out in WFP’s Global Assurance Plan, Global Protection and Accountability Policy, and the Regional Social Protection Implementation Plan. The Advisor will provide technical support for the design and functioning of community feedback and unified case management systems, including advising on the relevant digital solutions and functional requirements; provide a regional oversight function for country offices; and lead the development of strategic guidance and coordinate cross-functional technical support to country offices in their engagement with government grievance and redress mechanisms. The work undertaken through this ToR will enhance WFP’s strategic positioning and visibility in regional and global social protection and AAP fora.

The Advisor may be required to undertake field missions to emergency and hardship duty stations as part of this role.

ACCOUNTABILITIES/RESPONSIBILITIES:
Within the programme team, the Regional AAP/GRM Advisor will be responsible for providing technical guidance, support and oversight to country offices including in their eng