Banking Operations Executive

The Banking Operations Executive works with the Banking Operations Manager along with other team members in the Operations team and works closely with the Country Manager, Client Services, Technology, and Product Teams to deliver the best client experience possible.

The Banking Operations Executive is responsible for brokerage operations functions, including execution of cash transfers, transactional due diligence, and customer due diligence.

They constantly think of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. They grasp complex topics quickly and are adept at thinking on their feet to solve problems in a creative and holistic manner.

**Daily Responsibilities**:

- Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Thailand entity.
- Execute daily fund transfers, managing the end-to-end money flow of customers funds investment.
- Review sanctions screening results to facilitate risk profiling of customers.
- Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.
- Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

**Provide Ad Hoc Support to Banking Operations Manager**:

- Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.
- Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)
- Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.
- Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.
- Undertake ad hoc regional operations projects as required.

**Requirements**:

- 1-2 years of experience within fintech or financial services spaces preferred
- Prior experience in one or more of the following areas would be desirable: banking & finance, risk or compliance, treasury or cash operations, trade settlement.
- Being well-organized, adaptable, and paying great attention to detail is of utmost importance. Given the daily introduction of new challenges, we are looking for someone with the intelligence and determination to tackle and adjust to changes.
- Proficiency in Microsoft Excel, including the ability to create and edit spreadsheets, use formulas and functions, and analyze data.
- Basic proficiency with SQL.

**Benefits**
- Employee financial and physical well-being
- Compensation package: you will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
- Comprehensive insurance coverage: free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
- Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.

**Flexible work arrangements and policies**
- Work-from-home policy: you may choose to work from home or the office depending on what works best for you and your team.
- Work-from-anywhere policy: you may request to work remotely for up to eight weeks in another country.
- Unlimited paid annual leave: it should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
- Personal work equipment budget: it’s important that you have a workstation that’s optimal for you wherever you are.

**Learning and development opportunities**
- Annual L&D budget: you will be given an annual learning budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

**Team bonding budget and initiatives**
- Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
- Bi-annual off-sites: each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.