Client Service Operations Manager
2 days ago
Oversee and manage customer service operations that cannot be performed through digital self-service channels, including issuance of official bank certificates, formal correspondence to customers, management of account holders requiring special assistance and coordination with their legal representatives, and execution of orders from authorized government agencies for account freezing and unfreezing procedures.
Review, verify, and approve all operational transactions and customer service requests to ensure accuracy and regulatory compliance.
Ensure all operational activities comply with Bank of Thailand regulations, relevant Thai banking laws, and internal compliance policies.
Manage daily team operations including workload distribution among team members based on task complexity and priority, while ensuring strict adherence to established operational procedures and service standards.
What we're looking for.
Bachelor's degree in Business Administration, Finance, Banking, Law, or related field.
Minimum 7 years of experience in banking operations, with at least 3 years in supervisory role.
Experience with account management, customer service operations, and regulatory compliance.
Strong understanding of banking products and services (deposits, loans, payment systems).
Fluent in Thai and English (both written and spoken).
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Customer service orientation with problem-solving skills.
Quick learner with strong adaptability to rapidly acquire new skills and knowledge in banking operations.
Technology-savvy with confidence in working with digital systems and platforms, essential for virtual banking environment.
Detail-oriented and meticulous approach to work with strong attention to accuracy and thoroughness in all operational activities.
Prior experience in bank branch operations, particularly in customer service, account management, and document processing, will be given special consideration due to the nature of operational requirements in this position.
What we offer.
Competitive salary and performance-based bonuses.
Comprehensive health and wellness benefits.
Opportunities for professional development and career advancement.
Access to company discounts and exclusive employee perks.
**Job skills required**: Finance, English, Compliance, Legal
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