Customer Service

2 weeks ago

กรงเทพมหานคร, Thailand Allianz Thailand Full time

**Nice to know**

Serve as a first contact point for Allianz customers, prospect and sales distributors respond to a high volume of telephone inquiries about the product benefits and features, services and privilege campaigns by following standard scripts, procedure with customer satisfaction at the spot.

**Your Day at Allianz Ayudhya**

1) Customer Services
- Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing)
- Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality
- Support customers to handle and eliminate day-to-day issues with enquiries

2) Quality Management
- Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases
- Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS
- Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships
- Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.

3) Business Acumen and multiple programs / systems
- Process and record new transactions
- For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit

**Must Have**
- Bachelor’s degree in any fields
- Minimum 2 years’ experience in insurance operations, customer services, call center or other related field

**Nice to Have**
- Insurance Industry & Company Products
- Customer service managerial skill
- Problem solving & decision making
- Collaboration & communication

**Job Level**:

- Entry Level

**Location**:

- Bangkok, TH, 10330

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Thailand

**Employing Entity**:

- Allianz Ayudhya Assurance Pcl.

**Job Type**:

- Full-Time

**Remote Job**:

- 100% on-site

**Employment Type**:

- Permanent

**ID**:

- 65899

**Position Cluster**:

- Non-Executive

  • Customer Service

    3 days ago

    กรุงเทพมหานคร, Thailand Smile Clean - Cleaning Service Full time

    บริษัทเรากำลังมองหา Customer Service (ฝ่ายบริการลูกค้า) เขตกรุงเทพ คุณสมบัติในการสมัคร ฝ่ายบริการลูกค้า Customer...

  • Customer Service Officer

    2 weeks ago

    วัฒนา, กรุงเทพมหานคร, Thailand Ayasan Service Co., Ltd. Full time

    บริการลูกค้า Provide the best service to customer. บริการหลังการขายและติดตามผล After Sale Service / Follow Up the result. นัดสัมภาษณ์งานกับผู้สมัคร Arrange an...

  • Csr: Customer Service Representative

    2 days ago

    กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Project/services Manager

    1 week ago

    กรุงเทพมหานคร, Thailand SK Service Full time

    **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** ตามระบบบริษัท **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 1 สมัครงาน - เก็บงาน - พิมพ์ -...

  • Customer Service-bangkok Thailand

    4 weeks ago

    กรุงเทพมหานคร, Thailand Elite Advance Service Sdn Bhd Full time

    Office location: Singha Complex Building (MRT Petchaburi) 8 hours,5 days/week Able to work shifts 24/7 **ERX, a leading Fintech company, is hiring!!!** **ERX บริษัทชั้นนำในด้านฟินเทค กำลังเปิดรับสมัครงาน!!!** **Customer Service Agent |...

  • Customer Service-bangkok Thailand

    2 days ago

    กรุงเทพมหานคร, Thailand Elite Advance Service Sdn Bhd Full time

    Office location: Singha Complex Building (MRT Petchaburi) 8 hours,5 days/week Able to work shifts 24/7 **ERX, a leading Fintech company, is hiring!!!** **ERX บริษัทชั้นนำในด้านฟินเทค กำลังเปิดรับสมัครงาน!!!** **Customer Service Agent |...

  • Corporate Customer Officer

    3 weeks ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Provide service for BC and Customers by E-mail. E2E Registration (Online and Batch) & Check documents and verify information before registration. ( E2E ) Perform product/service registration in both AWN & CSL order from BC and customer. Co-ordinate with related function for Implementation (Before & After Implementation). QualificationPrefer Age 25 - 35...

  • Corporate Customer Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Provide end to end process for sales order and registration service included. Support BC for creating sales order and register service. Coordinate with related department in order to send sales order for implementation. Tracking sales order in order to completed and start invoice for customer. Responsible to support BC requesting and problem...

  • Corporate Customer Officer

    1 week ago

    กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    First Contact and Support for Service Operation. **E2E Registration (Online and Batch)**: Check document, verify information before registration and follow document for tracking & archiving. Co-ordinate with related function for implementation and delivery (SIM, Number, Device). Responsible to support customer requesting and problem handling to be...

  • Customer Service

    7 days ago

    ประเวศ, กรุงเทพมหานคร, Thailand บริษัท แพสชั่น ที. ซี. จำกัด Full time

    **customer service**: **รายละเอียดงาน**: ช่วยแก้ปัญหาลูกค้าเมื่อเกิดปัญหา และสามารถวางแผนให้กับทางบริษัทได้เป็นอย่างดี...

  • Customer Support Officer

    3 days ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Job Posting Location Bangkok Job Summary Responsible for installation order management,review and create customer profile, make appointment with customer and assign technicians, follow up and tracking installation work. Job Description Roles & Responses Review and create customer profiles within the SLA. Call to make appointments with customers and assign...

  • Customer Service

    2 weeks ago

    กรุงเทพมหานคร, Thailand growthfn Full time

    Job Descriptivism Essential Functions/Core Responsibilities - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and...

  • Customer Service

    5 days ago

    กรุงเทพมหานคร, Thailand บริษัท ยูสไมล์ ดี จำกัด Full time

    **จังหวัด** กรุงเทพมหานคร (เขตคลองเตย) **อัตราค่าจ้าง** 19,000-20,000 **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 2 สมัครงาน - เก็บงาน - พิมพ์ -...

  • Customer Support Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    issues and find out solution to support installer, verify related documents and create prospect within SLA, offer special promotion to save prospect customers. Job Description Roles & Responses Verify document and create prospect within SLA. Contact to customer for make appointment and dispatching order to technicians. Tracking and Follow up on-time...

  • Customer Service

    7 days ago

    ยานนาวา, กรุงเทพมหานคร, Thailand โรงเรียนภาษาต่างประเทศ อีซีซี Full time

    **Customer Service ประจำสถาบันสอนภาษาในเครือ...

  • Customer Service

    3 weeks ago

    วัฒนา, กรุงเทพมหานคร, Thailand บริษัท ยูสไมล์โฟโต้ จำกัด Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตวัฒนา)**: **เงินเดือน(บาท) **:18,000 -...

  • Customer Service

    3 weeks ago

    คลองเตย, กรุงเทพมหานคร, Thailand Yindii Full time

    **Your mission**: Yindii is looking for an energetic Operation & Customer Service Manager with good communication skills to join a growing startup fighting for a better planet. You’ll be handling daily delivery operations, taking care of our customers and accompanying our store partners. **Responsibilities**: - You are responsible that food is delivered...

  • Corporate Customer Officer

    6 days ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Prefer Age 25 - 30 years. bachelor's degree in any. Good Human Relationship & Good Service Mind. Strong communication and interpersonal skills and dedication to customer satisfaction. Able to use MS Office. Recruiter Jidapha Sukeelak (จิดาภา สุขีลักษณ์)

  • Customer Service

    5 days ago

    กรุงเทพมหานคร, Thailand Ancor Full time

    Ancor Thailand are supporting a European MNC medical insurance company based in Bangkok - OPEN TO EXPATS Our client is looking for an experienced Customer service to provide medical assistance to clients globally with good communication skills and able to work in shifts. **Job description**: - Assist policy holders around the globe with claim and medical...

  • Customer Service

    4 weeks ago

    กรุงเทพมหานคร, Thailand Theodore International (Thailand) Co.,Ltd. Full time

    Handling incoming calls to answer questions, refer callers to other departments, or transfer them to specialists. - Providing troubleshooting assistance for customer orders, account statuses and relevant problems - Negotiate prices and variations in prices and specification - Build meaningful relationships within the company and outside - Providing data and...