Rooms Division Trainer

1 week ago

กรงเทพมหานคร, Thailand Minor International Full time

**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. **Rooms Division Standards Training**: - To develop, coach, and train all Rooms Division team members as per Forbes, LQA, and Hotel service excellence standards. - To evaluate and verify the understanding of all team members on the service standards and service sequences as per Forbes, LQA, and hotel standards - To assist Rooms Division in developing Departmental Operations and Training manuals. - To develop within the Rooms Division all possible means and programs in order to facilitate work-related procedures and upgrade the performance standards. - To develop measurements to ensure understanding and follow-up for compliance. - To prepare and update all training records for each team member, as well as career paths and development charts. - Responsible for Departmental Orientation of all new team members and assign a "Buddy" for them. - To arrange and assign Departmental Trainers to conduct skills/job-related competencies for team members to enhance/upgrade their skills and abilities. - To establish within the Division measurements to check adherence to the set service standards. - To conduct/ensure that daily measurements for standards are done. - To assess areas of improvement, based on the measurements done and Mystery Guest Audits, and prepare a training plan to achieve and maintain a high standard of Guest Service levels at all times. **Qualifications** - Hospitality graduate is a must. - OPMS Skill is required - At least 1-year experience as a Duty Manager/Assistant Manager/Guest Experience Manager or a similar capacity from a well-established service company. Exposure to Housekeeping is essential but not required. - Should have worked as Rooms/Front Office Departmental Trainer in a five-star hotel/resort property for a minimum period of 1-year. - Excellent communication and presentation skills is a required. - Advanced knowledge of English - spoken, written, reading is a must.

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