Rooms Division Manager

2 days ago

กรงเทพมหานคร, Thailand Marriott International, Inc Full time

**Additional Information**
**Job Number**25021253
**Job Category**Rooms & Guest Services Operations
**Location**The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.

**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a colle

  • Rooms Division Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24029932 **Job Category** Rooms & Guest Services Operations **Location** Sukhumvit Park Bangkok - Marriott Executive Apartments, 90 Sukhumvit Soi 24, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the management and...

  • Lecturer in Hospitality Management

    2 weeks ago

    กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    As a lecturer you will be part of a curriculum team, contributing to the growth development and teaching of the Hospitality programmes delivered within the Asian Institute of Hospitality Management in Academic Association with Les Roches. This includes the teaching and assessment of a range of Front Office courses such as Rooms Division, Property Management...

  • Lecturer in Hospitality Management

    2 weeks ago

    กรุงเทพมหานคร, Thailand Asian Institute of Hotel Management Full time

    Company Description The Asian Institute of Hospitality Management brings Swiss-style education to the heart of Asia. Founded by Minor Hotels, one of the fastest growing hospitality companies, in academic association with Les Roches, a global leader in hospitality education. AIHM provides a world-class learning experience for future leaders in hospitality,...

  • Eam-rooms

    3 weeks ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24179535 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Bangkok, 40/5 Surawong Road, Bangrak, Bangkok, Bangkok, Thailand, 10500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the property's Rooms...

  • Eam-rooms

    3 days ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24179535 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Bangkok, 40/5 Surawong Road, Bangrak, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the property's Rooms...

  • Mgr-rooms Division I

    2 weeks ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24029932 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sukhumvit Park Bangkok - Marriott Executive Apartments, 90 Sukhumvit Soi 24, Bangkok, Bangkok, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Resort Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand เดย์สตาร์ จำกัด Full time

    ควบคุม บริหาร จัดการ และดำเนินงานของรีสอร์ทให้เป็นไปตามวัฒนธรรมองค์กร เป้าหมายและมาตรฐานตามที่บริษัทกำหนดไว้...

  • In-room Dinning Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Mgr-rooms Division I

    2 weeks ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Numéro de l'Emploi** 24029932 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Sukhumvit Park Bangkok - Marriott Executive Apartments, 90 Sukhumvit Soi 24, Bangkok, Bangkok, Thailand AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management - Marriott International souscrit...

  • Local Division Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand ABB Full time

    **Local Division Manager - Process Industries**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...

  • Asean Division Controller

    3 weeks ago

    กรุงเทพมหานคร, Thailand Faurecia Full time

    **Overall responsibilities and duties**: The Operation Controller oversees the implementation of plant controlling basics, providing a consolidated view of the operational performance of the division with a specific focus on cash and internal control basics. Scope concerns all Business Groups existing in ASEAN and management of 1-2 team members **The main...

  • Room Attendant

    3 weeks ago

    กรุงเทพมหานคร, Thailand MERCURE Full time

    **คำอธิบายเกี่ยวกับบริษัท** Mercure Bangkok Sukhumvit is located in the bustling Soi 11 near BTS NANA with ample hip restaurants and bars, shopping malls, tourist attractions and the best entertainment centres Bangkok has to offer. Rated highly by travelers from across the globe, this 4-star hotel in Sukhumvit...

  • Division Assistant

    2 weeks ago

    สวนหลวง, กรุงเทพมหานคร, Thailand Siam Makro Pcl. Full time

    Management of the Executive diary and appointments. Screen incoming calls, correspondence and handling mail, forwarding appropriate materials to the manager or relevant departments. Undertake the designated administrative duties, and attends to personal travel arrangements, business appointments and administrative tasks related to functional...

  • Division Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand FUCHS LUBRICANTS THAILAND CO. LTD. Full time

    In this position you report to Managing Director. **Your areas of responsibility**: In order to lead and develop Industry Division and to profitably market products and successfully manage the sales force within the assigned geographic region, you would: - Lead Sales Team in the daily activities ensuring focus on key segments targeted and Key Products...

  • Division Manager

    1 day ago

    กรุงเทพมหานคร, Thailand FUCHS LUBRICANTS THAILAND CO. LTD. Full time

    In this position you report to Managing Director. **Your areas of responsibility**: In order to lead and develop Industry Division and to profitably market products and successfully manage the sales force within the assigned geographic region, you would: - Lead Sales Team in the daily activities ensuring focus on key segments targeted and Key Products...

  • Sales & Marketing Manager - Middle East

    3 days ago

    กรุงเทพมหานคร, Thailand Grand Hyatt Erawan Bangkok Full time

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Sales & Marketing Manager - Middle East is responsible to assist in providing leadership in all Middle East selling and marketing activities...

  • Room Controller

    3 days ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** Front Office **Job Number** 23201787 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Logistics Division Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 48394 Business Manufacturing(Others) Job Detail - Managing logistic division (4 subordinates and report to Japanese MD) - Checking domestic stock in 4 warehouses - Organizing meeting with Japanese clients to foresee stock order for next 2 months - Making report to Japanese MD about all the monthly logistic process - Updating products prices...

  • Rooms Controller

    3 weeks ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 23165389 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Bangkok Suvarnabhumi Airport, 599/9 Lat Krabang Road, Lat Krabang, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and...

  • Sales Manager

    1 day ago

    กรุงเทพมหานคร, Thailand Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we...