Day Tour Operation Manager, Thailand
4 days ago
Proactively identify opportunities and issues in the market, develop optimization strategies, and drive business efficiency and customer satisfaction;.
Lead cross-functional initiatives (e.g., promotion launches, system upgrades, supplier onboarding, and process innovation), working closely with product, tech, legal, and customer service teams to ensure timely and successful execution;.
Maintain strong and productive relationships with local suppliers to ensure product quality and customer experience, including on-site support and development of standardized SOPs when needed;.
Monitor market trends, user behaviors, and competitor actions; regularly generate analytical reports and strategic insights to support business decisions;.
Plan and execute day tour product strategies by aligning with platform resources, promotional campaigns, and traffic planning to drive revenue growth;.
Complete special assignments and innovation projects assigned by leadership, including initiating and delivering new projects from scratch.
Mandarin proficiency is highly preferred due to cross-functional collaboration with stakeholders in China.
Proficiency in English for daily business use; both verbal and written; capable of seamless communication with local partners;.
Bachelor s degree or above, preferably in tourism, business, operations, or related fields;.
Minimum 3 years of experience in the travel industry, with hands-on experience in day tours, local experiences, or OTA operations preferred;.
Demonstrated ability to independently lead projects with a strong results-driven mindset and structured thinking;.
Proficient in Microsoft Excel and PowerPoint, with strong data analysis skills and business sensitivity;.
Excellent communication, cross-team collaboration, and adaptability in a fast-paced environment;.
Prior experience in on-site supplier management or process design is a strong plus.
Have a good trip, and see you soon
**Job skills required**: Excel, English, Data Analysis, Legal
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