Sea Export Customer Service

7 days ago

บางรก กรงเทพมหานคร, Thailand บริษัท จัดหางาน อาร์จีเอฟ เอชอาร์ เอเจนท์ (ไทยแลนด์) จำกัด Full time

เมื่อวานนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 5 - 10 ปี- กทม. (บางรัก)- ปริญญาตรี- 30,000 - 60,000 บาท/เดือน- หน้าที่และความรับผิดชอบ
- Manages and monitors the workload of each Sea Export Team member to ensure accuracy, and balance tasks among staff.
- Monitors the team’s performance and identifies transactions, support CS teams in guidance and problem solving, allocate new accounts to individual team members, and tasks that require special handling or expediting.
- Establishes workflow processes, reviews and revises these as needed in accordance with customer needs, Company standards and ISO policies /assigns work to staff, monitor section performance and ensure section KPIs are reach.
- Responsible for product operational and sales activities as assigned by Sales Team and/or General Manager.
- Ensures the timeliness of Billing, File Closing, Document Turnover and Booking as well as Monthly Reporting for Senior Management.
- Ensures Company compliance of all applicable local and international laws, regulations, and legal obligations.
- Ensures that the staff is properly trained and handles shipments in compliance with AFR (Japan), ISF & AMS (USA) regulations.
- Oversees, trains and advises team members and clients in areas of export administration regulations, consular regulations, other government agency regulations, billing system, accounting procedures and export services.
- Reviews and audits work process.
- Coordinate with Sea carriers and consolidators for space bookings and equipment to meet committed service levels, negotiates rates with providers i.e., Carriers, NVOCC.
- Responds to rate requests received from clients and overseas offices/agents.
- Performs / supervises timely closing/billing (invoice release) & accountability for profit of all shipments assigned.
- Responsibilities include participating in the interviewing, hiring, and training employees; planning, assigning, and directing work processes; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Joint visits with Marketing & Sales to existing customers upon request.
- คุณสมบัติ

- Thai nationality, Male, Female, age 28 - 35 years old
- Bachelor's degree in Logistics or any related field.
- Have a minimum of 5-10 years of experience in Sea Export Freight Forwarding or Import-Export industry
- Minimum 3-5 years of supervisory/management experience.
- Good command in English communication and business writing.

- Managing Subordinates more than 5 persons will be advantage
- Have a solid understanding and advanced knowledge of AFR (Japan), ISF & AMS (USA) regulations as well as knowledge of all other government agency regulations governing Sea Export shipments.
- Possess knowledge of Incoterms, ISO 9001 procedures and hazardous materials regulations.
- Possess exceptional leadership qualities with the ability to work independently, multi-task, be a team player and work in a fast-paced environment.
- Have strong computer skills and knowledge of Microsoft Outlook, Excel, Word and PowerPoint.

**Language Skill**

**English level : Conversational**

**Japanese level : None**

**Workplace Area: BTS Sala Daeng**

**Working Hour: 8:30-17:30(Mon-Fri (No SAT/WIO 100%))**

**About the Benefits**
- 30,000-60,000THB**About the company**

**Product & Service: Logistic Services - Focus on Sea Freight**

**Business Type: Distribution / Transportation / Warehousing;**

ดูคุณสมบัติเพิ่มเติม
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