Customer Experience

2 days ago

กรงเทพมหานคร, Thailand Shopee Full time

Department- LevelExperienced (Individual Contributor)- LocationThailand - Bangkok- Identifying capabilities gap to support NS growth, main PM for NS retail after-sales support
- Identify key capabilities to be built to grow non-shopee retail
- PMO capabilities building E2E
- Identify root-cause and solutions to solve user experience related issues
- Improve E2E platform user experience in all channels
- Improving long-tail experience such as P99 BWT, stuck order improvement, FIFO processes
- Bridge gap between Customer Experience and Operation Processes
- Identify stuck order root cause across miles
- Develop solution to reduce stuck order
- Optimize internal operations / processes to reduce BWT / stuck
- Identify parcels to be on expedited track

**Requirements**:

- Minimum Bachelor's degree in Business or related fields
- Proficient in English (written and verbal), Prior experience in international exchange, studying or working abroad.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Proficiency in Google Workspace (e.g. Google Docs, Google Sheets, and Google Slides) with aptitude to learn new software and systems
- Logical thinking and strong problem solving skills
- Effective project management, stakeholder management and communication
- Can do attitude, able to work in a fast paced environment environment

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