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Customer Experience Executive

3 weeks ago

วฒนา กรงเทพมหานคร, Thailand Protect Group Full time

**Customer Experience Executive -**_ _**Protect Group**

**Location**: Bangkok, Thailand

**Contract**: Permanent, Full-Time

**Hours**: Sunday - Thursday 8am - 6pm (Sunday 9am-4pm)

**Language requirements**:Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial.

**Role Description**

Protect Group is a business founded by a serial entrepreneur and a highly experienced and successful executive team - with its Head Office located in Uruguay and 14 other offices located around the world. Rapid year-on-year growth over the past 24 months lead to multiple global office openings and now Protect Group are expanding further in Bangkok. Protect Group already have offices in**:Uruguay, Canada, Korea, Japan, Germany, Brazil, UK, Turkey, Thailand, India and America to name a few**

**_
‘Protect People’_** are individuals bursting with talent, ambition, commitment and love; we at Protect are a family of friends with a shared dream. This is not a job, it’s a life and a very enjoyable one at that. You will love the people you work with, care about what you do and have the opportunity to generate business selling truly innovative solutions to our Members. At Protect it’s Our People that make the difference and this is everything.

Protect Group operate a global Membership Programme for the travel, hospitality and events industries that provide a range of refund services that enhance customer experience and boost revenue. For example, we help online booking agents provide a full refundable booking option to their customers.

**General Duties**
- Monitoring customer enquiries, checking details and responding appropriately.
- Handling customer complaints or issues, escalating to the Customer Experience Manager when required.
- Liaising with internal departments to route customer enquiries to the right team.
- Maintaining a professional and polite tone in all communications.

**Required Skills and Experience**
- Experience in customer focused positions.
- Fluent English is a requirement of the role.
- Essential to have the ability to balance human and commercial considerations.
- Accuracy and attention to detail.
- Excellent communication skills (written and verbal) in all fluent languages.
- Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work.
- Well organised with previous experience using CRM systems.
- Personable, able to build a good rapport.
- A real hunger and willingness to learn, not afraid to ask questions.
- Committed.
- Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.

**Beneficial Skills and Experience**:

- Previous case handling experience.
- Fluency in languages in addition to English

**How to Apply**

If you live and breathe what you do and recognise yourself as a **_Protect Person_** then submit your latest CV and let us know what you can bring to Protect