Spa Manager

3 days ago

กรงเทพมหานคร, Thailand FDI Recruitment (Thailand) Co.,Ltd Full time

**Operations and Guest Services**
- Responsible for overseeing daily aspects of all guest service, including customer service, guest reservation, reception, staff scheduling, amenities, and overall guest experience
- Perform concierge duties such as answering customer inquiries, making a reservation, checking in/out guests, answering any billing questions, responding to all guest concerns, comments or complaints with discretion, professionalism and sense of urgency, and inquiring on guest level of satisfaction
- Ensure maximum operational efficiencies. Resolve any operational issues in an effective and timely manner
- Follow all company policies and procedures, ensuring the highest standards of services and facilities
- Work with various internal departments and hotel team, including Sale and Marketing, Engineering, Front Office, Concierge and Housekeeping to achieve operational excellence
- Train and manage guest service team members on business objectives, brand standards and hotel standards
- Maintain current knowledge of all spa services, pricings, offerings, schedules, and other services provided at the spa and the hotel
- Report and resolve guest challenges with effective solutions, while being mindful of delivering the highest service standards
- Supervise spa reservations to ensure maximum yield and staff/room productivity
- Advise team members of last minute changes or additions to schedule and resolve scheduling situations as needed
- Encourage positive staff behavior and set an example for all team members by using proper etiquette and professionalism at all times
- Provide constructive feedback to team members to promote a positive work environment, conduct disciplinary procedures when necessary
- Develop and maintain positive working relationship with staff team and hotel team
- Inspect work areas and tools/equipment to ensure conformance to standards. Report and follow up on maintenance/repair/cleaning needs until completion
- Ensure that public and private areas are in impeccable physical condition and well maintained
- Prepare effective and timely operational and management reporting, including staff roster, staff commission report, monthly performance report
- Attend all staff meetings, product and treatment training classes
- Assume training responsibilities to front-line staff as required
- Maintain accurate inventory counts and place operational, treatment, and retail orders

**Business Performance**
- Work with the management team to meet revenue goals and costs
- Assist in executing sales and marketing initiatives
- Upsell and cross-sell services and products to reach revenue goals
- Assist with sales, promotions, and merchandising of retail products to generate revenue
- Present and review retail and service performance numbers to the management team on a daily basis
- Review analysis of data pertaining to financial business performance on a weekly basis with Group Spa Manager

**Job Requirements**:

- Male/Female, aged between 30 - 40 years old
- Bachelor Degree in any related field
- Minimum of 3-5 years of experience as a Assistant Spa Manager/ Spa Manager in 5-star luxury spas
- Spa Manager Certificate required
- Spa therapy knowledge (body and face)
- Passionate about delivering exceptional customer experience
- Computer skills (MS Office), Spa operating systems (Booker), and other operational systems
- Fluent in English and Thai, both spoken and written
- Leadership, teamwork, and communication skills are essential
- Ability to respond to guest and employee concerns with urgency and professionalism
- Ability to effectively and consistently develop and coach front line staff
- Good analytical and problem-solving abilities
- Pleasant and positive attitude with a professional and friendly image to guests and colleagues

**Benefits**:

- วันทำงาน : 5วัน/สัปดาห์
- เงินเดือนฐานเงินเดือนและรายได้ในตำแหน่งงาน : เงินเดือน + ตามประสบการณ์ + Service Charge + Incentive + Food Allowance

**How To Apply**:
**More Information**:
***

**Salary Offer** 60,000 - 80,000***

**Address** แขวงลุมพินี เขตปทุมวัน กรุงเทพมหานคร***

**Experience Level** Manager***

**Total Years Experience** 0-5***

**BENEFIT** Commission, Food allowance

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