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Assistant SPA Manager

1 month ago

กรงเทพมหานคร, Thailand Mandarin Ginger Co., Ltd. Full time

Mandarin Ginger Spa, a modern day spa located in residential Sukhumvit Soi 59, is urgently looking for someone who is super friendly and loves working with people and customer service to join us as a spa receptionist.

**RESPONSIBILITIES**:

- Booking appointments
- Checking customers in and out
- Managing staff roster
- Selling retail products and memberships
- Reporting
- Able to work in shifts, from 10:00 am - 8:00 pm or 12:00 pm - 10:00 pm and on weekends
- 6 days off per month

** ** Responsibilities Include But Are Not Limited To**:

- Facilitate training and evaluations of all fitness & spa staff.
- Ensure all administration duties including but not limited to payroll, scheduling, and expense/supply are maintained and effective. Assist in training new staff for all positions.
- Train and evaluate all new and current staff. Coach, counsel, and discipline employees to properly motivate to ensure FS standards and procedures are adhered to.
- Assist in greeting guests/members at entrance and properly register all hotel guests and guests of members. Offer orientation of the facility.
- Assist in making spa reservations, check in spa guests, and offer recommendations or descriptions of spa services as necessary. Escort and orient to locker room.
- Handle all member/guests’ interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with club or hotel services.
- Assist in properly booking all necessary reservations that pertain to necessary fitness services or activities i.e., personal training.
- Ensure compliance of daily and opening/closing checklists by walking and ensuring all areas of fitness are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all fitness equipment and venues for the hotel guests and members.

** **

**Qualifications**:

- Female, Thai nationality, age 30-40
- Calm, polite, friendly personality and professional manner
- Communication and coordination skills
- Good organizational and problem solving skills
- Good English skills (speaking & writing)
- College degree is required for full-time position
- Experience in reception, customer service, and/or spa business is preferable

Pay: From ฿27,000.00 per month

Application Question(s):

- Able to work in shifts and weekends?
- Do you own a spa manager certificate?

**Experience**:

- Reception or Customer Service: 1 year (required)

**Language**:

- English (required)
- Thai (required)