Senior Order Management Administrator

2 weeks ago

กรงเทพมหานคร, Thailand Emerson Full time

**Responsibilities**:
**Sales support and Order Management**
- Review customer’s PO; to comply with Emerson’s term & condition, trade compliance policy
- Process order to buyout vendors.
- Coordinate with overseas team at factory for delivery on time to customer.
- Documentation and inspection requirements.
- Coordinate with Sales, Inside Sales Engineer, logistics team for effective performance of delivery on time.
- Assure all order details are accurate and in conformance with the customer needs and factory capabilities.
- Assure orders are entered properly to communicate requirements to other groups.
- Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
- Coordinate all order related activities with customer inclusive of 3 rd party inspection arrangements.
- Review incoming orders and expedite orders to meet customer requests and achievement company service level goals.
- Monitor and update date management for sale order and backlog to meet customer requirement
- Coordinate drop shipments from producing factories to destinations specified on order properly and timely.
- Expedite documentation submission and prepares certificates of Conformance/Origins.
- Prepare sales invoice, delivery order and/or packing list for shipment.
- Do manual invoice and packing list in customer’s form for project order if required.
- Request credit if customer and sale ask for it.
- Follow up final document with project team
- Prepare sale forecast and POR Sale report by period and monitor to meet target
- Submit weekly and monthly inquiry, booking, backlog and shipment report
- Answer customer phone calls professionally and consistently.
- Acts as a liaison to assure timely and efficient administration of orders.
- Resolve matters pertaining to order administration, completion and post order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA
- Assure that the impact of change orders is appropriately communicated and executed both internally and externally
- Provide timely response to order enquiry such as in those for pricing, lead time and order status.
- Acquire an understanding of Emerson Process Management products.
- Participate in continuous improvement activities.
- Perform any other duties and responsibilities as assigned.

**Inventory control**
- Coordinate with warehouse team for goods receiving including inspection, matching of goods received to purchase order and update goods receipt to system
- Support data to update inventory discrepancy to relevant party for handling.
- Ensure that returned inventory from customer are authorized.
- Support annual physical inventory count and cycle count, if applicable.

**Qualifications**:

- Degree in Business Administrator / International Business. Engineering/Science is preferable.
- 3 - 5 years’ experience and knowledge in commercial terms and conditions and /or process control industry is preferred
- Good communication and interpersonal skills.
- Team player

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