Customer Service Agent

WE ARE HIRING A CUSTOMER SERVICE AGENT

(please note that this is a remote working role based in Thailand)

Are you ready to join the world's premier MarTech solution?

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC COSMOS Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

In 2024, TLC formed a strategic partnership with BD-Capital, a private equity firm. The collaboration provides both financial backing and strategic guidance, fueling TLC's mission to enhance its market leadership and expand its global footprint in data-driven loyalty solutions.

At TLC, we know that experiences make life more rewarding

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story

**Job Summary**:
As a Customer Service Agent, you'll be at the heart of our customer experience, ensuring every interaction leaves a lasting positive impression. You'll manage multiple exciting campaigns while providing professional, efficient support that exceeds expectations.

**What You'll Do**:
Transform customer service into customer excellence by:

- Being the voice of TLC Worldwide, delivering outstanding support across multiple campaigns
- Managing customer bookings and keeping clients informed every step of the way
- Building strong relationships with our partners and suppliers
- Ensuring campaign success through meticulous attention to detail
- Contributing to the continuous improvement of our service standards

**What You'll Bring**:
**The Essentials**:

- A native or bilingual Thai speaker
- Previous experience in a call centre or sales-driven environment
- A natural flair for customer service
- Outstanding communication skills
- Sharp attention to detail
- Expert multitasking abilities

**The TLC Spirit**:

- An enthusiastic, can-do attitude that brightens everyone's day
- A problem-solver's mindset that turns challenges into opportunities
- The ability to think on your feet and embrace change
- A collaborative approach that makes you a fantastic team player
- A proactive nature that drives continuous improvement
- Professional demeanor that upholds TLC's stellar reputation

You'll excel in this role if you can:

- Master our campaign mechanics and confidently handle customer queries
- Maintain impeccable records while juggling multiple priorities
- Build strong relationships across departments
- Turn customer interactions into positive experiences
- Keep cool under pressure while maintaining attention to detail

Here's what we've got to offer:

- Dynamic & collaborative team
- Creative work environment
- Career progression and upskilling opportunities
- Weekly Happy Hour
- TLC Wellness
- Global Clients & Team exposure
- TLC 'Fun Club' & Social Calendar (known to include pizza deliveries)
- TLC Gives Back - Charity partner/off site days.
- 'The Frankies' - Our very own awards/staff recognition event.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.