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Agent, Customer Service
3 weeks ago
**Responsibilities for this position may include but are not limited to**:
- Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and Fleet card accounts.
- Responsible for receiving and processing orders for Fuel and Lubricant customers.
- Handling fleet card inquiries and managing card operation support ex., card creation/ card maintenance for customers.
- Execute manual transactions/ manual payment posting, including handling the related back offices support for Fleet customers/ Retailers etc.
- Assist in the related projects assigned.
**Job Qualifications**:
- At least Bachelor’s Degree in any fields, preferably in Business Administration
- Minimum 2 years of direct experiences in customer services related to orders receive and management, card orders management, handling complaints and customers’ Q&A in all areas (e.g. products, services, company information), providing sales administrative support. Background in the oil/gas/energy, FMCG, Consumer Products, Retail, Fleet, Logistics and Transportation, Card, or Financial business is a plus.
- Good interpersonal skills
- Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English.
- Result oriented with service mind focus
- Business acumen
- Can work flexible on working hours and has ability to work in shifts, weekday and weekend/holiday
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