Account Executive

6 days ago

วฒนา กรงเทพมหานคร, Thailand FUNNOW Group Full time

**FunNow** is the first urban entertainment instant booking platform in Asia. With FunNow, you can easily book various leisure and entertainment activities such as dining, bars, massages, hotels, KTV, and more, just 15 minutes in advance. It eliminates the hassle of searching, queuing, and making phone reservations. With simple and reliable booking services, you can enjoy life to the fullest. As FunNow expands its business internationally, we are seeking talented individuals with a global perspective, keen observation of customer needs, and the ability to provide operational optimization suggestions and marketing assistance. You will work collaboratively with cross-functional teams to solve customer problems and maintain the competitiveness of the team.

If you are passionate about work and enjoy life as much as we do, we welcome you to join FunNow

**THE POSITION: Account Executive/ Manager**

Are you a results-oriented, communication whiz with a passion for building relationships and growing revenue? We're searching for a driven Account Executive/ Manager to join our team and play a key role in achieving explosive GMV growth across FunNow and Niceday platforms. You'll be the primary point of contact for hundreds of merchants, proactively engaging them to unlock better deals, optimize partnerships, and ensure their success on our platforms.

**WHAT YOU’LL DO**:

- Drive GMV Growth: Analyze merchant data, identify opportunities for increased sales, and collaborate with merchants to tailor deals and packages that boost their business and our GMV.
- Merchant Engagement & Relationship Building: Proactively communicate with merchants, building strong relationships and trust. Keep them informed of platform updates, offer support, and address any concerns.
- Operation Efficiency: Handle merchant operational needs effectively, including contract adjustments, ownership changes, address updates, and contact window modifications. Resolve all issues within two days.
- Client Service Partnership: Collaborate with the Client Service team to seamlessly address merchant inquiries and challenges, aiming for a one-day resolution on average for 200+ monthly cases across both platforms.
- Marketing Event Participation: Actively engage merchants in marketing initiatives, driving participation in events and achieving target participation numbers (average 100 merchants per project).
- Onboarding & Training: Ensure smooth onboarding for new merchants, guiding them through the platform and processes within 14 days. Secure a steady influx of new merchants each month, exceeding targets for both FunNow (100) and Niceday (15).

**WHAT YOU’LL NEED**:

- 2+ years of experience in an Account Management or similar role.
- Proven track record of driving revenue growth within B2B or B2C environments.
- Excellent communication and interpersonal skills, building rapport quickly and fostering lasting relationships.
- Strong negotiation and problem-solving abilities, finding win-win solutions for merchants and the company.
- Ability to work independently and manage multiple priorities effectively, meeting tight deadlines.
- Proficiency in CRM systems and data analysis tools.
- Passion for the industry and a strong understanding of e-commerce platforms.

**Bonus points**:

- Experience working with merchants in the travel or entertainment industry.
- Multilingual skills, particularly with relevant languages for our target markets.
- A proactive and creative approach to exceeding goals and building partnerships.

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