Manager Client Management

2 weeks ago

กรงเทพมหานคร, Thailand DKSH (Thailand) Limited Full time

About DKSH
DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.
Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services.
Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 33,100 specialists, generating net sales of CHF 11.1 billion in 2021. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years.

Why It’s Great to Work at DKSH
Join a purpose-driven company and help enrich people’s lives every day. We provide reliable access to high-quality products and services, like COVID-19 vaccines, and create sustainable value for all our stakeholders, generate jobs, and give back to society. Founded over 150 years ago in Asia by three Swiss traders, DKSH still maintains the same entrepreneurial mindset. Be part of our diverse team of more than 33,000 people working in 36 markets across the globe. You will learn and develop both professionally and personally in a modern environment offering hybrid work arrangements. Come and meet our energetic, passionate, and purposeful team and be part of something big.

Job Summary
Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients.
Act as a main gateway between clients and DKSH to maintain business relationship and to maximize the level of satisfaction.
Coordinate with internal departments to ensure all operation issues raised by clients are responded effectively and timely.
Drive company operational efficiency projects. General Responsibilities

Business Review
Prepares and Leads business review meeting with clients.
Review clients’ operations performance.
Update market situation to ensure that clients receive up-to-date information which is useful for their business decision.
Act as company representative to communicate all necessary issues to clients.
Work with client’s management team for solution of issues raised and ensure that all issues raised are responded within the defined response time.

Client Service and Supply Chain Network Management
Liaise with Client management team for their requirements and daily problems encountered.
Coordinate with DKSH internal teams to provide effective solutions for client’s requirements i.e. order processing, credit control, inventory management, etc.
Facilitate new business integration process.
Act as DKSH representative to facilitate ad-hoc operation issues.

Drive Operational Efficiency through Assigned Projects
Coordinate between clients and internal departments to drive company’s projects which increase operational and cost efficiency; i.e. managing warehouse space, promoting the use of electronic tools, monitoring problem bills, etc.
Functional Skills and Knowledge
3-5 years of experience in related fields
Strong knowledge in supply chain management
Understanding in end-to-end Distribution process is a plus
Demonstrate strong understanding of clients' industry/business/products
Demonstrate strong client management and communication skills
Proven project management skills
Strong analytical background and knowledge of statistical analysis methods
Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
Demonstrate fluency in English, both written and spoken
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) Education
Bachelor’s degree in Business Administration, or an equivalent degree Why It’s Great to Work at DKSH

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