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Client Success Manager
3 weeks ago
**Position**: Client Success Manager
**Location**: Bangkok
**Job Type**: Full-Time
**Client Success Manager**
**The Role**
**Some of your responsibilities are**:
- Day-to-day client communications
- On-boarding clients to Atiom and conducting training sessions
- Upselling and ensuring high client satisfaction on Atiom
- Creating client training materials on the Atiom admin portal
- Identifying opportunities and increasing customer engagement on the Atiom app
- Conducting competitor research with SWOT analysis
- Creating monthly reports based on Atiom data
- Managing client expectations and responding to customer feedback and suggestions
**We are looking for**:
- Solid knowledge of MS Office, PPT/ Keynote experience is a must
- Self-motivated with a strong desire to learn and grow
- Over 4 years experience in an account management or project management role
- You are expected to have a sales mentality, we don’t expect you to only manage our accounts, but to grow them too
- Strong English communication skills
**Who are we?**
Atiom builds everyday habits with tools such as daily training, employee surveys, peer-to-peer recognition, and a layer of gamification that makes Atiom sticky. We help our clients improve service, increase revenue, and drive productivity. What’s the best part? 9/10 employees love Atiom.
**Why Atiom?**
Atiom is the world’s leading AI-powered behavioral change technology SaaS company for driving service excellence; it supports happier, safer, and more productive frontline workforces. Atiom goes above and beyond training to shift frontline workforce behaviors. Atiom was born to disrupt an antiquated industry and bring transformation to companies and their frontline teams. See more at.
**How to Apply**:
**Experience**:
- Customer success: 3 years (preferred)
**Language**:
- English (required)
