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Customer Sales and Service Manager

2 weeks ago

กรงเทพมหานคร, Thailand The Emirates Group Full time

Job Purpose: Manage a large retail office operation by implementing and maintaining best practise policies and procedures and lead the retail office to achieve local and network wide Commercial objectives. Ensure the highest level of service is delivered consistently to all customers across the full range of Emirates products
Qualifications & Experience: Commercial/Sales.Other : 5+ Years Vocational or Diploma (12+2 or equivalent) : Airline sales and contact centre experience. Coaching and people development. Knowledge/skills: Working knowledge of retail office and airline industry procedures and methodology. Excellent knowledge of fares and ticketing courses, Skywards and MARS reservations systems and Emirates products and services. Ability to communicate, negotiate and influence effectively. Selection skills training. PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.