Voice Agent

3 days ago

กรงเทพมหานคร, Thailand United Overseas Bank (Thai) Public Company Limited Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:

- Create exceptional customer experiences for everyday
- Delight the customer by building emotional connect and trust
- Help identify areas of improvement
- Aim to achieve no complaint / negative feedback from customers

**Job Requirements**:

- Experience of 1 year or more in contact center/call center for English skill.
- Overall work experience of 1 - 4 years in contact center industry preferred
- Prior experience in financial services preferred
- Willing to work in shifts
- Excellent English is required for Call Center - English skill

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