Service Administrator
11 hours ago
This role is to support Sales / Service team by providing professional service & fulfilling customers’ requirements.
**Duties & Responsibilities**
- Provide customer support in sales & service inquiries. Work out & provide quotations to customers.
- Support Account Managers and Engineers in account management.
- Process orders received from customers into in-house system.
- Expedite orders by coordinating with Operations and Service Department on delivery of products.
- Coordinate with, service and operations team for shipment and invoicing.
- Maintain records of sales & orders entry of each customer
- Assist Sales & Service Department in product requisitions.
- Maintain proper records / filing system.
- Any other tasks as may be assigned from time to time.
**Common activities**
- Login seals receive from customers
- Open service orders
- Support service engineer to prepare inspection and recommendation reports
- Incorporate photographs of seal components with service reports
- Prepare and send service quotation to customer
- Follow up with customer to purchase orders for open quotations
- Close all obsolete open quotations
- Process orders received from customers into in-house system
**Housekeeping**
- Be responsible for the overall housekeeping in the service center and its immediate vicinity
- Work closely with the Continuous Improvement team on 5S and Kaizen initiatives
**Site Visits**
Schedule / Coordinate site visits with respective service team and customers
**Occupational Environmental Health and Safety Duties**
- Cares for the environmental, health and safety of self and others.
- Follows workplace procedures and instructions at all times.
- Maintains tools, equipment, and facilities to make sure of safe performance and good OHS practice.
- Identifies and reports unsafe, unhealthy or hazardous working conditions.
- Uses personal protective equipment as required.
- Does not engage in practical jokes that could harm the health or safety of another person.
**Diversity & Inclusion**
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
**The Individual**
- Diploma in Mechanical Engineering or equivalent / Bachelor's Degree in Engineering
- Minimum 2 years of customer service experience.
- Fresh graduates are encouraged to apply.
- Knowledge and experience in working with business systems like SAP would be an added advantage.
- Able to read and understand technical drawings would be an added advantage.
- Independent, self-driven and result oriented.
**About Smiths**
**About John Crane
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