Technical Manager

**EXCLUSIVE NETWORKS**|** Introduction**

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

**DUTIES AND RESPONSIBILITIES**|** About the role**

This role will report to Technical Director

**As the Technical Manager, you will**:

- Lead, mentor, and manage a team.
- Set clear performance goals and expectations for team members.
- Provide guidance, training, and professional development opportunities to team members.
- Maintain an in-depth understanding of our cybersecurity product portfolio.
- Collaborate with product vendor to stay informed about new technologies and product features.
- Share product knowledge with the sales team and customers to facilitate informed purchasing decisions.
- Assist the sales team in identifying customer needs and recommending appropriate cybersecurity solutions.
- Conduct product demonstrations and technical presentations to potential customers and partners.
- Respond to technical inquiries, RFPs, and RFIs, providing detailed and accurate information.
- Work closely with customers to understand their specific security requirements.
- Collaborate with the sales team to design customized cybersecurity solutions tailored to each customer's needs.
- Create detailed solution proposals and technical documentation.
- Build and maintain strong relationships with key customers, partners, and stakeholders.
- Serve as a trusted advisor to customers, offering insights and recommendations for effective cybersecurity strategies.
- Continuously assess and enhance pre-sales processes and workflows.
- Identify opportunities to streamline processes and improve the efficiency of the pre-sales team.
- Ensure a seamless transition from pre-sales to post-sales support.

**QUALIFICATIONS AND EXPERIENCE**|** About you**

**The ideal**Solutions** Technical Manager**:

- Bachelor's degree in Computer Engineering, Computer Science, Information Technology or related fields.
- Proven experience in a pre-sales or technical sales role within the cybersecurity industry.
- Proven experience with Imperva/Thales security solutions will be an advantage
- Hands-on experience with network security technologies, such as firewalls, intrusion prevention systems (IPS), endpoint security, and VPNs.
- Familiarity with cloud environments (AWS, Azure, Google Cloud) and integrating security solutions in these platforms.
- Experience conducting technical presentations, workshops, and demonstrations for customers.
- Strong understanding of networking protocols (TCP/IP, BGP, OSPF, MPLS, etc.) and network architectures.
- Proficiency in configuring and troubleshooting firewalls, VPNs, SD-WAN, and other security appliances.
- Knowledge of cybersecurity frameworks (e.g., NIST, ISO 27001, GDPR, PCI DSS) and best practices.
- Advanced certifications, such as Fortinet NSE 4-7, are strongly preferred.
- Strong leadership skills with a demonstrated ability to lead and develop high-performing teams.
- Excellent communication and presentation skills.
- Deep knowledge of cybersecurity products, technologies, and industry trends.
- Problem-solving ability and customer-focused mindset.
- Ability to diagnose and resolve complex technical issues quickly and efficiently.
- Good English Communication would be an advantage.

**WHO ARE EXCLUSIVE NETWORKS?**|** Why work for us**

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

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**Our benefits include**:

- Group Insurance
- Provident Fund
- Incentive
- Annual health check-up