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Service Manager Figma

2 weeks ago

กรงเทพมหานคร, Thailand Allianz Technology Full time

**About the Job**

**What you do**
- **Service Management and Delivery**: Oversee IT service delivery, ensuring alignment with business objectives and SLAs, and maintaining high service standards through collaboration with teams and vendors.
- **Client and Incident Management**: Act as the primary contact for service-related issues, build strong client relationships, manage incidents promptly, and maintain thorough documentation.
- **Process Improvement, Compliance, and Security**:Drive process enhancements while ensuring compliance with regulations such as AI Governance, DORA, and Accessibility. Collaborate closely with IT security teams to ensure robust protection of information systems, manage Identity and Access Management, and conduct regular assessments to uphold Allianz's data privacy standards.
- **Financial and Commercial Oversight**: Manage budgeting, optimize the service's P&L, develop competitive pricing strategies, and conduct financial analysis to monitor profitability.
- **Vendor and Contract Management**: Negotiate procurement and manage contracts, ensuring vendor SLA compliance and maintaining strong vendor relationships.

**What you bring**
- **Educational Background**: Bachelor's degree in Information Technology, Computer Science, or a related field.
- **Framework Knowledge**: Strong understanding of ITIL frameworks, best practices, and cybersecurity principles.
- **Commercial Acumen**: Experience in financial analysis, budgeting, and commercial steering.
- **Negotiation and Procurement**: Excellent negotiation skills and experience in procurement and contract management.
- **Compliance Knowledge**: Solid understanding of data privacy laws, IT security principles, and regulatory compliance standards.
- **Technical Proficiency**: Proficiency in IT service management tools such as ServiceNow and software license management.
- **Leadership Skills**: Excellent leadership, communication, and interpersonal abilities.
- **Global Experience**: Experience working in a global organization with distributed customers, stakeholders, and teams.
- **Certifications**: Relevant certifications (e.g., ITIL, PMP) are a plus.

62321 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

**About Allianz Technology**

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

**D&I statement**

Join us. Let´s care for tomorrow.

You. IT

**Job Level**:

- Professional

**Location**:

- Bangkok, Bangkok, TH, 10310

**Area of Expertise**:

- IT & Tech Engineering

**Unit**:

- Allianz Technology

**Employing Entity**:

- Allianz Technology (Thailand) Co., Ltd.

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 62321

**Position Cluster**:

- Non-Executive