Client Success Manager urgent
3 days ago
Fast career development.
International work environment.
Accident and health insurance.
Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
Be at the forefront of disrupting the real estate industry in South East Asia with technology.
International work environment and culture in a tech company.
Accident and health insurance on top of standard social securit.
Equity or Employee Stock Option Plan (ESOP) allocation.
Fully oversee and be responsible for the day-to-day operation of the Client Success (CS) team who are responsible for ensuring all incoming client enquiries are allocated to the appropriate Property Consultant in a timely fashion. This is a key part of ensuring we have the best customer experience possible.
Ensure the CS team operates in a timely, professional and efficient manner.
Design and manage 7 day double shift patterns as we have different members of the SC team working every day from 9.00 am to 10.00 pm.
Develop all SC Team SOPs to always maximize efficiency.
Establish and maintain collaborative and happy working relationships between team members; including directing, training, coaching and supporting.
Maintain complete and accurate collection of files and records.
Design and implement KPIs and guidelines/regulations of the department.
Collaborate with cross-functional teams to develop and implement effective lead generation and management strategies.
Take ownership of lead management and retention activities of direct subordinates.
Proactively collaborate with Sales Enablement team and Executive Sales Director on client journey mapping and propose improvement opportunities.
Qualifications.
At least 5 years experience in customer service with at least 3 years in management role.
Previous experience in real estate agency is ideal, but not required.
Track record of maintaining high professionalism and high team productivity.
Champion and reinforce exceptional ethical standards through leading by example and create a culture of professionalism, honesty and integrity.
Sufficient understanding of residential rental/sale processes and property laws is desirable.
Sufficient skills in Excel and team management.
Must have excellent written and spoken English and Thai skills.
Decisive and result-oriented leader with a high sense of urgency.
Apply.
Why are you a good fit for this role?.
What are your salary expectations?.
When can you start?.
**Job skills required**: Excel, English, Thai
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