Service & Payment Manager, Ikea Sukhumvit
7 days ago
**Company description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
**Job description**
As Service & Payment Manager you will ensure a positive and joyful shopping experience for all IKEA Sukhumvit visitors and customers. This includes ensuring that the appropriate customer relations' processes and tools are implemented; securing a fast, easy and customer-friendly check out; ensuring payments are handled in a reliable, efficient and secure way; ensuring a fast and efficient after-sales experience with the customer in focus. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road.
- Drive a customer-focused culture throughout the complete store and secure an overall inspiring shopping experience where it is always for customers easy to shop.
- Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
- Support commercial initiatives and priorities before, during and after the shopping experience.
- Implement global IKEA solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
- Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
- Ensure operational excellence in daily operations in order to enhance the easy buying experience.
- Analyse customer feedback to identify the root causes of issues which impact negatively on the service we offer to our customers
**Qualification**
- You have solid experience working in a customer-service role and a fast-paced retail environment.
- You are able to understand customers’ emotional needs and translating them into implemented commercial solutions.
- You have a good understanding of all aspects of the IKEA multichannel shopping and easy buying experience at the various touch points.
- You are familiar with the IKEA customer relations processes, tools and working methods, payment solutions and after sales service.
- You have strong interpersonal and communication skills that enable you to build rapport with customers.
- You are a strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set.
**More Information
-
Service & Payment Manager, Ikea Sukhumvit
2 days ago
กรุงเทพมหานคร, Thailand Ikano-Retail Full timeCompany Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...
-
Safety & Security Manager, Ikea Sukhumvit
6 days ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
HR Generalist
3 weeks ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Commercial Manager
6 days ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Commercial Manager
7 days ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Cashier, Ikea Sukhumvit
2 days ago
กรุงเทพมหานคร, Thailand IKEA Full time**Job ID**: REF5483Y **Date posted**: 23/09/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...
-
Visual Merchandiser, Ikea Sukhumvit
4 weeks ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Visual Merchandiser, Ikea Sukhumvit
6 days ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Kitchen Production Manager, Ikea Sukhumvit
7 days ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Admin Assistant
4 weeks ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Ikea Food Assistant/receiver, Ikea Sukhumvit
7 days ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Ikea Food Team Leader, Ikea Sukhumvit
4 weeks ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Ikea Food Team Leader, Ikea Sukhumvit
4 weeks ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Ikea Food Team Leader, Ikea Sukhumvit
7 days ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Customer Relations Officer, Ikea Sukhumvit
1 week ago
กรุงเทพมหานคร, Thailand IKEA Full time**Job ID**: REF5809V **Date posted**: 04/02/2025 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...
-
Sales Manager
6 days ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand and Philippines. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact on people and the planet. We laugh and have fun on a daily...
-
Goods Flow Team Manager, Ikea Sukhumvit
3 weeks ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Marketing Manager, Ikea Thailand
3 weeks ago
บางนา, กรุงเทพมหานคร, Thailand IKEA Full time**Company description** Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand, Philippines and Mexico. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact on people and the planet. We laugh and have fun on...
-
Goods Flow Assistant, Ikea Sukhumvit
3 weeks ago
กรุงเทพมหานคร, Thailand IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Fulfilment Manager, Ikea Thailand
1 week ago
บางนา, กรุงเทพมหานคร, Thailand IKEA Full time**Company description** Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand, Philippines and Mexico. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact on people and the planet. We laugh and have fun on...
