Service & Payment Manager, Ikea Sukhumvit

2 weeks ago

กรงเทพมหานคร, Thailand Ikano-Retail Full time

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job Description**:
As Service & Payment Manager you will ensure a positive and joyful shopping experience for all IKEA Sukhumvit visitors and customers. This includes ensuring that the appropriate customer relations' processes and tools are implemented; securing a fast, easy and customer-friendly check out; ensuring payments are handled in a reliable, efficient and secure way; ensuring a fast and efficient after-sales experience with the customer in focus. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road.
- Drive a customer-focused culture throughout the complete store and secure an overall inspiring shopping experience where it is always for customers easy to shop.
- Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
- Support commercial initiatives and priorities before, during and after the shopping experience.
- Implement global IKEA solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
- Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
- Ensure operational excellence in daily operations in order to enhance the easy buying experience.
- Analyse customer feedback to identify the root causes of issues which impact negatively on the service we offer to our customers

**Qualifications**:

- You have solid experience working in a customer-service role and a fast-paced retail environment.
- You are able to understand customers’ emotional needs and translating them into implemented commercial solutions.
- You have a good understanding of all aspects of the IKEA multichannel shopping and easy buying experience at the various touch points.
- You are familiar with the IKEA customer relations processes, tools and working methods, payment solutions and after sales service.
- You have strong interpersonal and communication skills that enable you to build rapport with customers.
- You are a strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set.

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