Resort Call Agent

2 days ago

Thailand Holiday Inn Full time

**Holiday Inn Vana Nava Hua Hin**

With panoramic views of the Gulf of Thailand, Holiday Inn Resort Vana Nava Hua Hin is the first Holiday Inn water park resort in Asia, located in the popular seaside getaway of Hua Hin, Thailand.

At Holiday Inn® our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

We love the individual talents, interests and dreams that make you who you are. And because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have room to be yourself.

**JOB OVERVIEW**

Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.

**DUTIES AND RESPONSIBILITIES**
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Records all entries on traffic sheets
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests needs or requests and reports complaints to the Telephone Supervisor
- Report on logbook daily
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Advises defects on switchboard equipment to Supervisor
- Maintains a clean work environment
- Attends to all guest queries and requests promptly
- Maintains detailed knowledge of the Hotel’s fire, life and safety system
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
- Maintain Hotel Information

**QUALIFICATIONS AND REQUIREMENTS**

**Required Skills**:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read and write English
- Proficient in the use of Front Office System

**Qualifications**
- High School or Vocational Certificate in Business Management, Business Study or equivalent

**Experience**
- 1 year experience in customer service or switchboard operator.

**BENEFIT**

In return, you can look forward to a competitive salary and benefits package including;
- 5-day workweek.
- Duty Meals.
- Laundered Uniforms.
- Accommodation - fully furnished studio room.
- Group life insurance and health insurance.
- Provident Fund / Social Security contributions.
- Annual leave.
- Annual Physical Health Check.
- Learning and Development Program.
- Worldwide IHG® Employee Room Rate Program.

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