Service Operations Manager

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for

About the job

Responsible for leading, developing and securing a high performing Service Operations organization in line with the overall Service strategy and the Alfa Laval culture in order to create an excellent customer experience, meet the Service market demands, and support Service growth opportunities. This role will be responsible for both Service Centres and Field Service Organizations.

Key tasks:

- Responsible for the efficient and effective daily operation of the Field Service and Workshop
- Good customer's contact, both new and existing and working with sales team to complete the service operation jobs
- Ensure the facilities and equipment is in good operational condition.
- Ensure safety, environmental and health standard taking place in Field Service and Workshop
- Act as technical consultant to the customers
- Secure a strong QHSE culture within the service centres and field service organization
- Strong alignment of Service Operations capability development with divisional Managers responsible for Service linked to the overall Service strategy, focus areas and sales activities
- Develop, motivate and coach direct reports to secure resource & development plans linked to the Service strategy are in place and executed
- Fully responsible for the Service Operations cost centre forecast and result including investments strongly aligned with Service sales as well as monitor progress against financial targets
- Support proactive service sales by lead generation in collaboration with Service sales
- Manage customer relationships internally and externally towards an excellent customer experience
- Drive efficiency improvements in Service Operations by innovative processes and technologies and drive change management to adapt to new market demands to increase competitiveness
- Secure that relevant KPIs are in place to measure and improve performance

What you know?
- Bachelor’s Degree in Mechanical, Electrical, Automation or related Engineering fields
- At least 5 years of experience in Engineering Management or Service Center Management or equivalent.
- Good knowledge of installation, maintenance, and machine operation.
- Excellent interpersonal skills and communication skills
- Proficient in English and Thai language, both speaking and writing
- Seek to understand the key stakeholders’ business challenges and working it through collaboration.

What is in it for you?
- You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet
- You work in a company who values personal development and leadership
- Your work will have a true impact on Alfa Laval’s future success