Service Coordinator

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for

About The Job

In this position, you will be responsible for planning and coordinating field service activities to ensure smooth progression of service jobs. This also involves handling day-to-day operations in close collaboration with team managers, providing timely updates and information to all key stakeholders, with a focus on creating an excellent customer experience.

Job Description
- Receive and process customer orders, ensuring all necessary documentation is complete and accurate to relevant system (ERP)
- Coordinate with the sales team to verify product availability, lead times, and order details.
- Manage the full order-to-cash cycle, including order entry, invoicing, and follow-up on payments.
- Ensure timely and accurate invoicing for all completed jobs, keeping track of pending payments
- Planning and daily management of service engineers work schedules.
- Manage engineers’ further actions/leads from service reports.
- Ensure that jobs are executed according to importance in close cooperation with Team Managers
- Ensure timely control of order backlog and credit queries.
- Administer Performance Agreements closely with service sales
- Monitoring validity of the service personal certificate, safety introduction course, vaccination.
- Liaise with internal departments such as Sales, Engineering, Logistics, and Finance to ensure smooth service operations
- Work with the logistics team to manage deliveries and ensure timely receipt of materials or parts required for service jobs

What You Know
- Minimum Diploma or Bachelor’s degree in Business or related field.
- Minimum 3 solid years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred.
- Proficient in Microsoft Office (Word, Excel & PowerPoint)
- Able to multi-task, work independently, highly organized, results orientated and willing to work under pressure.
- Good team player with good communication skill.
- Outstanding interpersonal skills with both internal and external stakeholders. Seek to understand the key stakeholders’ business challenges and working it through collaboration.
- Excellent English and Thai language both speaking and writing

What’s In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.