Business Process Development Officer

1 week ago


กรงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

สมัครโปรดคลิกที่ปุ่ม "Apply"

**Job Description**:
Job Descriptions:

- Set up cross function meeting for setting up process and clearly define SLA
- Create and define new Call Category
- Set up new process for front line & back office to support new/enhanced product & services and ensure the process design is practical for call center and respond customer’s needs
- Participate in UAT cover all scenarios
- Distribute final process to all concern parties; call center, QA, MES
- Review posting content in MES to ensure the correctness and on time
- Maintain ownership of Customer’s business process and review process on timely basis for improvement

Qualifications:

- Bachelor’s degree in any or related fields
- Great time management skills
- Manage possess strong written and oral communication abilities
- understand quality control concepts and develop creative and innovative ways to improve business processes
- Have a service mind and effective communication skill

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.



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